Program Associate

1 month ago
Full-time
Junior
Project and Program Management
Kasa

Kasa

Kasa provides a range of professionally managed apartment and hotel accommodations at reasonable prices, designed to offer a comfortable and tech-enabled hospitality experience for both short and long stays.

Hotels, Restaurants & Leisure
251-1K
Founded 1996
$50M raised

Description

  • Own assigned operational projects end to end, from kickoff through rollout and adoption.
  • Overhaul and rewrite SOPs and operational documents so they are current, clear, and followed.
  • Scope product and internal tooling improvements by translating operational pain points into requirements for technical teams.
  • Manage change for rollouts by identifying impacted teams, training stakeholders, and verifying adoption.
  • Flag risks and issues early and communicate project status, direction, and decisions consistently in writing.
  • Use operational data to define success metrics, track outcomes, and support recommendations.
  • Deliver retrospectives and self-reviews to identify what worked, what did not, and what to improve next.
  • Support launch and program teams as projects move through different stages.
  • Use AI to help automate documentation checks, deliverables, and workflow solutions for onsite teams.
  • Travel to Kasa properties as needed to implement solutions and test changes on-site.

Requirements

  • 2+ years of experience in operations, project coordination, or hospitality.
  • Experience managing multiple projects at once across different stages and stakeholders.
  • Bachelor's degree or equivalent work experience preferred.
  • Proficiency with Google Suite, Notion, Claude, and Slack.
  • Willingness and ability to travel to Kasa properties as needed.
  • Experience in a startup or fast-paced, high-growth environment is a plus.
  • Exposure to short-term rental operations, housekeeping, or maintenance is a plus.
  • Experience scoping or supporting product/tooling work with technical teams is a plus.
  • Comfort building and maintaining trackers, dashboards, or lightweight reporting is a plus.

Benefits

  • Remote work flexibility, with the ability to work from anywhere.
  • Free Kasa stays plus a discount for friends and family.
  • Starting base pay of $60,000-$70,000, with possible equity, bonus, perks, and Kasa Travel Credits.
  • Generous stock option plan.
  • Flexible PTO.
  • 401(k) plan.
  • Comprehensive health insurance options.
  • Wi-fi stipend, cell-phone reimbursement, and home office stipend for qualifying roles.

Interested in this position?

Apply directly on the company website

Apply Now

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