Customer Support Officer

2 months ago
Full-time
Junior
Customer and Technical Support
Kaizen Asset Management Services

Kaizen Asset Management Services

Kaizen Asset Management Services is an integrated Asset Management Company, offering a wide range of specialist services for all of your property needs in Dubai, UAE. KAIZEN offers its valued clients a holistic, comprehensive bundle of Asset Management...

Real Estate
51-250
Founded 2006

Description

  • Respond promptly and professionally to customer inquiries and complaints via phone and email.
  • Provide accurate information about properties, amenities, and leasing options.
  • Assist customers in navigating online platforms and resolving technical issues.
  • Coordinate with other departments to ensure timely resolution of customer issues and requests.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Gather and analyze customer feedback to identify improvement opportunities and recommend actions.
  • Collaborate with the marketing team on customer engagement initiatives.
  • Stay updated on industry trends, market conditions, and competitors to share relevant insights.
  • Conduct customer satisfaction surveys and use feedback to improve service delivery.
  • Assist with administrative tasks as needed.

Requirements

  • Bachelor's degree in any related field.
  • Proven experience in customer support or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and ability to work well under pressure.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to empathize with customers and provide solutions in a professional and courteous manner.
  • Strong attention to detail and ability to handle multiple tasks simultaneously.
  • Ability to work both independently and collaboratively in a team environment.
  • Background in admin, telesales, or accounts is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Escalation Specialist II

Palmetto 251-1K Renewable Electricity

Palmetto is hiring a remote Customer Escalation Specialist in the Philippines to manage complex customer issues within its Customer Advocacy team and improve resolution outcomes across the customer experience function.

CRM Salesforce
7 hours, 16 minutes ago

Patient Representative (Full-Time)

Diana Health 201-500 hospital & health care

Diana Health is hiring a Receptionist / Patient Representative to support a growing women’s health practice by delivering a welcoming front-desk experience and keeping daily office operations running smoothly.

7 hours, 31 minutes ago

Dutch Audio Specialist - Freelance AI Trainer Project

Meridial Marketplace, by Invisible 501-1000 information technology & services

Independent contractor role with an AI benchmark evaluation project at an audio model company, focused on creating and auditing simulated customer support interactions to produce reliable training and evaluation data.

JSON
7 hours, 31 minutes ago

Western Europe Broadpin - Junior First Line Support

Quistor 51-250 Internet Software & Services

Broadpin is hiring a Junior First Line Support professional for its Western Europe Managed Services team to serve as the first point of contact for customer IT issues and support day-to-day troubleshooting and escalation.

7 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers