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Customer Support Officer

3 weeks, 6 days ago
United Arab Emirates
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Kaizen Asset Management Services

Kaizen Asset Management Services

Kaizen Asset Management Services is an integrated Asset Management Company, offering a wide range of specialist services for all of your property needs in Dubai, UAE. KAIZEN offers its valued clients a holistic, comprehensive bundle of Asset Management...

Real Estate
51-250
Founded 2006
View All Jobs 10

Description

  • Respond promptly and professionally to customer inquiries and complaints via phone and email.
  • Provide accurate information about properties, amenities, and leasing options.
  • Assist customers in navigating online platforms and resolving technical issues.
  • Coordinate with other departments to ensure timely resolution of customer issues and requests.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Gather and analyze customer feedback to identify improvement opportunities and recommend actions.
  • Collaborate with the marketing team on customer engagement initiatives.
  • Stay updated on industry trends, market conditions, and competitors to share relevant insights.
  • Conduct customer satisfaction surveys and use feedback to improve service delivery.
  • Assist with administrative tasks as needed.

Requirements

  • Bachelor's degree in any related field.
  • Proven experience in customer support or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and ability to work well under pressure.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to empathize with customers and provide solutions in a professional and courteous manner.
  • Strong attention to detail and ability to handle multiple tasks simultaneously.
  • Ability to work both independently and collaboratively in a team environment.
  • Background in admin, telesales, or accounts is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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