Manager, International Customer Success

1 hour, 49 minutes ago
Full-time
Lead
Customer and Technical Support
Justworks

Justworks

Justworks offers simple PEO & payroll solutions for small businesses, handling payroll, benefits, HR, and compliance in one platform to free entrepreneurs to focus on growth.

Professional Services
1K-5K
Founded 2012
$143M raised

Description

  • Lead and scale a multi-functional international customer success organization spanning regional consultants and support specialists.
  • Conduct 1:1s, run regular team meetings, and complete annual performance reviews.
  • Design and implement SOPs and workflows that unify international customer success functions.
  • Serve as the voice of the customer for Product, Legal, Sales, and Operations to shape solutions for global small businesses.
  • Partner with go-to-market teams to position service and expertise as a differentiator for new business and expansion.
  • Define, track, and maintain KPIs for CSAT, SLA, and quality assurance.
  • Oversee accurate delivery of high-stakes international guidance related to labor laws and Employer of Record requirements.
  • Drive adoption of international products and automation to improve team efficiency and reduce cost to serve.
  • Coach teammates on customer de-escalations and triage between Customer Success and International Operations.
  • Build training frameworks and external-facing knowledge base content to standardize support across regions.

Requirements

  • 8+ years of experience in customer success, account management, or a related customer-facing field.
  • 2-3 years of experience specifically in the Employer of Record (EOR) industry.
  • 2+ years of direct people management experience leading remote or distributed teams.
  • Experience managing diverse job families with different skill sets, KPIs, and complexity levels.
  • Strong background in designing SOPs and workflows from scratch in a global or regionalized environment.
  • Deep understanding of EOR risks and international labor laws.
  • Experience using data and automation to reduce cost to serve while scaling a team 5x+.
  • Ability to influence Product, Legal, and Sales leadership to support sustainable international growth.
  • Strong interpersonal, communication, problem-solving, and data-driven decision-making skills.
  • Experience in EOR and international products preferred.
  • Ability to travel quarterly to international hubs in Mexico City, NYC, and London.
  • Multilingual fluency is a plus.

Benefits

  • Welcoming, casual work environment.
  • Great benefits package.
  • Wellness program offerings.
  • Company retreats.
  • Opportunity to interact with and learn from leaders in the startup community.
  • Supportive, entrepreneurial culture.
  • Total rewards philosophy with perks and benefits available to team members.
  • Flexible compensation based on experience and work location.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Head of Client Operations

Pavago IT Services

Pavago’s client is hiring a remote Head of Client Operations to own client delivery, campaign performance, retention, and operational execution for a scaling outbound lead generation business.

Copywriting CRM DNS
41 minutes ago

Associate Director, West Region - ADESA (Can live anywhere in MT or PT Time Zone)

Carvana 10K-50K Automotive

ADESA, a Carvana-owned company, is hiring a Regional Auction Associate Director to lead auction operations and General Managers across about 10 sites in the Mountain, Pacific, or Central Time Zones.

1 hour, 19 minutes ago

Clinic Director - Physical Therapist

Upstream Rehabilitation 251-1K Health Care Providers & Services

Peak Physical Therapy, part of the Upstream Rehabilitation network, is hiring a Clinic Director to lead an outpatient physical therapy clinic while providing patient care and helping grow a high-performing team and clinic.

1 hour, 33 minutes ago

Director, AI Enablement & Advancement

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Director of AI Enablement & Advancement to lead company-wide AI fluency, workflow redesign, and AI transformation efforts across the People Team and broader organization.

Generative AI LLM
1 hour, 44 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers