RemoteLeaf Logo
Log in Sign up

Manager, International Customer Success

1 week, 2 days ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Justworks

Justworks

Justworks offers simple PEO & payroll solutions for small businesses, handling payroll, benefits, HR, and compliance in one platform to free entrepreneurs to focus on growth.

Professional Services
1K-5K
Founded 2012
$143M raised
View All Jobs 11

Description

  • Lead and scale a multi-functional international customer success organization, including regional consultants and support specialists.
  • Manage day-to-day team operations, including 1:1s, team meetings, and annual performance reviews.
  • Design and implement SOPs and workflows that unify international customer success functions.
  • Serve as the voice of the customer for Product, Legal, Sales, and Operations to shape solutions for global small businesses.
  • Partner with go-to-market teams to position customer service and expertise as a differentiator for new business and expansion.
  • Establish and maintain baseline KPIs for CSAT, SLA, and quality assurance.
  • Oversee delivery of high-stakes international guidance and ensure accuracy on global labor laws and EOR nuances.
  • Drive adoption of international products and services while implementing automation to improve team efficiency.
  • Coach teammates on complex customer de-escalations and triage between Customer Success and International Operations.
  • Build role-specific training frameworks and oversee external-facing international knowledge base content.

Requirements

  • 8+ years of experience in customer success, account management, or a related customer-facing field, including 2-3 years in the EOR industry.
  • 2+ years of direct people management experience, with experience leading remote or distributed teams.
  • Proven ability to manage diverse job families with different skill sets, KPIs, and complexity levels.
  • Strong background in designing SOPs and workflows from scratch, especially in a global or regionalized environment.
  • Deep understanding of EOR risks and international labor laws, with the ability to ensure accuracy in high-stakes scenarios.
  • Expertise in using data and automation to reduce cost to serve while scaling a team 5x+.
  • Exceptional ability to influence Product, Legal, and Sales leadership to support sustainable international growth.
  • Excellent interpersonal, communication, problem-solving, and data-driven decision-making skills.
  • Experience with Employer-of-Record (EOR) and international products preferred.
  • Ability to travel quarterly to international hubs in Mexico City, New York City, and London.
  • Multilingual fluency is a plus.

Benefits

  • Welcoming and casual work environment.
  • Great benefits package.
  • Wellness program offerings.
  • Company retreats.
  • Opportunity to interact with and learn from leaders in the startup community.
  • Reasonable accommodations and inclusive support for candidates and employees with disabilities or religious needs.
  • Access to the company’s Total Rewards program and related perks and benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Twilio

Senior Environmental Sustainability & ESG Manager

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a Senior Environmental Sustainability & ESG Manager to implement, operate, and improve its global environmental sustainability and ESG programs.

United States Full-time Senior Operations Manager
$142k-$208k
Twilio
6 hours, 10 minutes ago
Airbnb

Senior Manager, Workforce Planning

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a Senior Manager of Workforce Management for its Community Support team in Canada to lead workforce planning and real-time operations that improve service levels, efficiency, and customer experience.

Canada Full-time Senior Operations Manager People Operations
$107k-$133k
6 hours, 25 minutes ago
Carvana

Market Operations Manager

Carvana 10K-50K Automotive

Carvana is hiring a Market Operations leader to oversee daily site operations, team development, and customer experience for its fast-paced online car buying business.

United States Full-time Senior Operations Manager
6 hours, 25 minutes ago
EXANTE

Head of Options Trading

EXANTE Capital Markets

EXANTE is seeking a remote leader to run and grow its options and derivatives business, owning the principal derivatives trading book and client options trading for a global wealth tech and prime brokerage platform.

Poland Full-time Lead Operations Manager
6 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers