Technical Writer - India

1 day, 8 hours ago
Full-time
Senior
Technical Writing and Documentation
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Manage documentation in GitHub using Markdown, branches, pull requests, code reviews, and version control across product and API releases.
  • Publish documentation through CI/CD pipelines and static site generators such as Docusaurus, MkDocs, or Hugo.
  • Author and maintain API references, developer guides, user how-to content, configuration guides, and release notes.
  • Partner with Engineering, Product, and Design to translate technical specifications and UX designs into clear content.
  • Create UX copy and improve UX prototypes with the Design team.
  • Plan and prioritize documentation for 15–20 feature and product-update releases per quarter.
  • Validate documentation by testing feature flags, API endpoints, sample code, and UI flows before publication.
  • Design and manage in-app onboarding, tooltips, and release announcements using Pendo or similar platforms.
  • Develop prompt templates and integrate AI tools to improve content creation, information architecture, and legacy-document conversion.
  • Review AI-generated content for technical accuracy, tone, hallucinations, and security compliance.

Requirements

  • 4–7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or technology environment.
  • Proficiency with GitHub workflows, including pull requests, code reviews, branch management, Markdown, and docs-as-code pipelines.
  • Experience with static site generators and automated documentation publishing workflows.
  • Hands-on experience with generative AI tools, AI coding assistants, and prompt engineering techniques.
  • Ability to interpret highly technical specifications and quickly document new platform features.
  • Strong editorial judgment to identify hallucinations, outdated parameters, and security risks in AI-assisted content.
  • Demonstrated experience building and targeting in-app messages, guides, and analytics with Pendo or comparable tools such as Appcues, Userpilot, or WalkMe.
  • Fluent English speaking and writing skills.
  • Must be located in and authorized to work in India.
  • Portfolio submission, such as documentation samples, AI prompts, in-app guidance examples, videos, or Git repositories.
  • Experience tracking documentation consumption and guide completion rates in Pendo (preferred).
  • Experience refining AI models using internal style guides and technical glossaries, API design or developer-content strategy, or creating JSON scripts (preferred).

Benefits

  • Remote-first role within India.
  • Opportunity to work with cross-functional global teams across 15+ countries.
  • Supportive, inclusive workplace that values diverse perspectives and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

JT Import Test - Freelance Technical Writer

Freelance Technical Writer needed to document REST APIs and partner integrations remotely on a four-month, hourly contract with possible extension.

Git OpenAPI REST API
2 days, 5 hours ago

Senior Technical Writer

Apryse 201-500 Internet Software & Services

Apryse is hiring a remote U.S.-based Senior Technical Writer to create and maintain developer documentation for SDKs that support document-processing workflows.

CI/CD Docker Git GitHub Gradle Maven OpenAPI
2 days, 8 hours ago

Developer Writer

Apryse 201-500 Internet Software & Services

Apryse is hiring a remote U.S.-based Developer Writer to create accurate, practical technical content that helps developers discover, evaluate, and adopt its document-processing SDK products.

GitHub SEO
2 days, 8 hours ago

Audio Transcription Specialist (Swedish language)

TSMG Professional Services

Join Terry Soot Management Group as a remote Audio Transcription Participant, converting recorded conversations into accurate text to support speech recognition and conversational AI development.

3 days, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers