Director of Global Account Management - India

2 days, 10 hours ago
Full-time
Executive
Customer and Technical Support
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Lead and develop 3 account management leaders and a global team of 20+ account managers across the Americas, EMEA, APAC, and India.
  • Own global net revenue retention and expansion targets through upsell, cross-sell, and platform-adoption strategies.
  • Develop customer growth strategies and unlock expansion opportunities across existing accounts.
  • Coach account managers to communicate complex platform capabilities and business value to CIOs, CISOs, and IT directors.
  • Engage directly with customers to support high-value account relationships and resolve strategic needs.
  • Define global account-management practices and processes, including account planning, ABM, pricing, and QBRs.
  • Partner with Product Marketing, Product Management, Alliances, Professional Services, and Sales on customer feedback, strategic initiatives, and customer journeys.
  • Help shape product roadmaps based on customer feedback and maintain a consistent brand experience across customer interactions.

Requirements

  • 8+ years of experience leading and managing account management teams.
  • Demonstrated success driving expansion within existing accounts, increasing ARR, securing upsells, and retaining key customers.
  • 3+ years of experience selling a SaaS platform for a high-growth US-based company across multiple geographies, including US enterprise customers.
  • Experience selling technically complex software platforms to technical buyers.
  • Strong interest in cybersecurity and ability to understand technical product capabilities and their customer security impact.
  • Ability to inspire teams, coach performance, and lead hands-on with customers.
  • Excellent communication, collaboration, facilitation, presentation, problem-solving, and customer-advocacy skills.
  • Fluent written and spoken English.
  • Must be located in and authorized to work in India.
  • Experience leading sales operations or deal desk team members (preferred).
  • Experience with IT technologies such as directory services, LDAP, RADIUS, SAML, multifactor authentication, or MDM (preferred).

Benefits

  • Remote-first role based in India.
  • Opportunity to work with global teams across 15+ countries.
  • Collaboration with executive leadership and cross-functional teams.
  • Supportive, inclusive workplace focused on employee growth and connection.

Interested in this position?

Apply directly on the company website

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