Business Systems Analyst - India

15 hours, 45 minutes ago
Full-time
Mid Level
Business Intelligence
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Analyze and map existing business processes, identify pain points, and propose and implement improvements.
  • Design and configure Salesforce workflows, data models, permissions, layouts, validation rules, and form customizations to meet business needs.
  • Translate functional requirements into technical documentation and system configurations.
  • Respond to support tickets and user inquiries, troubleshoot system and process issues, and escalate complex problems as needed.
  • Perform in-depth data analysis, build reports and dashboards, and ensure data integrity using tools like SOQL, SQL, Salesforce Reporting, Tableau (optional), and Excel.
  • Perform acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes.
  • Identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and surface deeper data insights.
  • Manage small and medium-sized projects, contribute to larger projects, and provide mentorship and technical guidance to less experienced analysts.
  • Act as primary liaison between business stakeholders and technical teams, gather and document requirements, and provide training and documentation to end-users.

Requirements

  • 4+ years of experience as a Business Systems Analyst or similar role with a strong focus on Salesforce.
  • Proven experience in a SaaS or technology company.
  • Deep understanding of enterprise business system capabilities, especially Salesforce and related GTM tools.
  • Salesforce Administrator Certification (required).
  • Expertise in Salesforce configuration including data models, permissions, layouts, workflows, and validation rules.
  • Proficiency in SOQL and SQL to analyze data, join tables, and identify discrepancies (SQL preferred).
  • Excellent verbal and written English communication skills and experience working asynchronously across time zones.
  • Strong analytical and problem-solving abilities with experience in process mapping and improvement.
  • Preferred: Bachelor's degree in Business, Information Technology, or related field (or equivalent experience).
  • Preferred: Salesforce Advanced Administrator and Sales Cloud or Service Cloud certifications; experience with Agile methodologies, NetSuite, MuleSoft, and broader GTM applications; Tableau experience is optional.

Benefits

  • Remote-first work environment (role is remote within India).
  • Opportunity to work on a globally distributed, collaborative team across Sales, Marketing, Finance, Data Analytics, and Customer Success.
  • Support for career growth, mentorship, and cross-functional exposure with a seasoned executive team.
  • Inclusive, equal-opportunity workplace culture that values human connection and diversity.
  • Asynchronous collaboration model accommodating multiple time zones.

Interested in this position?

Apply directly on the company website

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