JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media

Consumer Discretionary

51-250 (180)

Founded 2006

16 open positions

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Customer Success Specialist

3 months, 1 week ago

Mexico, Argentina, Brazil, Colombia

Full-time

Junior

Customer Success

Customer and Technical Support

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JoVE

Media

51-250

Founded 2006

View All Jobs 16

Description

Conduct daily outreach to faculty through calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage.
Deliver product awareness sessions across existing customer universities and research institutes to expand adoption.
Present JoVE at exhibits, conferences, university seminars, workshops, and onsite customer visits to grow engagement and usage.
Provide implementation support and maintain consistent usage of JoVE resources to improve subscription renewal outcomes.
Share customer feedback with sales, product, and marketing teams to inform product decisions.

Requirements

Master's degree or PhD in a Life Science discipline.
Experience in science communications, academic outreach, or other customer-facing roles preferred.
Fluent English communication skills.
Knowledge of education trends and challenges in relevant content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
Strong interpersonal skills with a passion for building relationships remotely.
Experience with networking and cold calling preferred.

Benefits

Competitive compensation package aligned with the local market.
Opportunity to make a direct impact on scientific research and student learning in science education.
Work with global teams in an environment that promotes innovation and collaboration.
Strong promotion-from-within culture with a clear path for career advancement.

Interested in this position?

Apply directly on the company website

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