Customer Success Specialist

11 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006

Description

  • Conduct daily outreach to faculty through calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage.
  • Deliver product awareness sessions across existing customer universities and research institutes to expand adoption.
  • Present JoVE at exhibits, conferences, university seminars, workshops, and onsite customer visits to grow engagement and usage.
  • Provide implementation support and maintain consistent usage of JoVE resources to improve subscription renewal outcomes.
  • Share customer feedback with sales, product, and marketing teams to inform product decisions.

Requirements

  • Master's degree or PhD in a Life Science discipline.
  • Experience in science communications, academic outreach, or other customer-facing roles preferred.
  • Fluent English communication skills.
  • Knowledge of education trends and challenges in relevant content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
  • Strong interpersonal skills with a passion for building relationships remotely.
  • Experience with networking and cold calling preferred.

Benefits

  • Competitive compensation package aligned with the local market.
  • Opportunity to make a direct impact on scientific research and student learning in science education.
  • Work with global teams in an environment that promotes innovation and collaboration.
  • Strong promotion-from-within culture with a clear path for career advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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