Jobrack

JobRack is the first specialized remote worker job board and done-for-you service connecting businesses with high-quality Eastern European developers, project managers, virtual assistants, and other remote workers. The platform facilitates the hiring p...

Professional Services

Industrials

11-50 (30)

Founded 2016

16 open positions

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Truvay Travel - Travel Operations Manager

2 months ago

Serbia, South Africa

Contract

Mid Level

Operations Manager

Customer and Technical Support

CRM Social Media Marketing

Apply Now

Jobrack

Professional Services

11-50

Founded 2016

View All Jobs 16

Description

Manage trip operations from post-booking through departure, including sections of the trip design phase.
Review itineraries for accuracy, completeness, and premium client experience.
Use internal systems and tools such as Axus, TripSuite, TravelJoy, and Constant Contact to manage workflows.
Build, refine, and optimize SOPs, templates, and operational processes.
Send VIP communications to hotel general managers with client preferences and arrival details.
Manage trip payments, commission invoicing, and outstanding payment tracking.
Oversee travel insurance sales, including quoting policies and maintaining records.
Follow up with partners after trips to collect feedback and maintain strong relationships.
Create social media content and videos by repurposing newsletter material.
Prepare onboarding documentation and operational materials for future team growth.

Requirements

Extremely detail-oriented with a strong drive for accuracy and perfection.
Strong written and spoken English for client communication and itinerary proofreading.
Ability to proactively spot gaps, errors, and inconsistencies.
Experience in operations, administration, and client-facing work.
Comfort learning and using tools such as Canva, travel platforms, and CRMs.
Ability to take ownership of trips from post-booking through departure.
Background in travel, hospitality, or luxury service is advantageous.
Experience with itinerary building or similar coordination work is advantageous.
Basic marketing or social media support skills are advantageous.
Process improvement mindset with experience organizing workflows and creating SOPs is advantageous.

Benefits

$2,200-$2,500 per month gross salary.
Fully remote work from anywhere as long as deadlines and scheduled calls are met.
Opportunity for growth in hours, responsibility, and compensation based on performance and interest.
Full-time primary role with independent contractor status.

Interested in this position?

Apply directly on the company website

Apply Now

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