Truvay Travel - Travel Operations Manager

3 weeks, 1 day ago
Contract
Mid Level
Customer and Technical Support
Jobrack

Jobrack

JobRack is the first specialized remote worker job board and done-for-you service connecting businesses with high-quality Eastern European developers, project managers, virtual assistants, and other remote workers. The platform facilitates the hiring p...

Professional Services
11-50
Founded 2016

Description

  • Manage trip operations from post-booking through departure, including sections of the trip design phase.
  • Review itineraries for accuracy, completeness, and premium client experience.
  • Use internal systems and tools such as Axus, TripSuite, TravelJoy, and Constant Contact to manage workflows.
  • Build, refine, and optimize SOPs, templates, and operational processes.
  • Send VIP communications to hotel general managers with client preferences and arrival details.
  • Manage trip payments, commission invoicing, and outstanding payment tracking.
  • Oversee travel insurance sales, including quoting policies and maintaining records.
  • Follow up with partners after trips to collect feedback and maintain strong relationships.
  • Create social media content and videos by repurposing newsletter material.
  • Prepare onboarding documentation and operational materials for future team growth.

Requirements

  • Extremely detail-oriented with a strong drive for accuracy and perfection.
  • Strong written and spoken English for client communication and itinerary proofreading.
  • Ability to proactively spot gaps, errors, and inconsistencies.
  • Experience in operations, administration, and client-facing work.
  • Comfort learning and using tools such as Canva, travel platforms, and CRMs.
  • Ability to take ownership of trips from post-booking through departure.
  • Background in travel, hospitality, or luxury service is advantageous.
  • Experience with itinerary building or similar coordination work is advantageous.
  • Basic marketing or social media support skills are advantageous.
  • Process improvement mindset with experience organizing workflows and creating SOPs is advantageous.

Benefits

  • $2,200-$2,500 per month gross salary.
  • Fully remote work from anywhere as long as deadlines and scheduled calls are met.
  • Opportunity for growth in hours, responsibility, and compensation based on performance and interest.
  • Full-time primary role with independent contractor status.

Interested in this position?

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