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USA Customer Support Agent (PST-EST timezone)

2 hours, 18 minutes ago
United States, Ecuador
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now

JobHire.AI

An AI-powered job search and job application automation platform that helps users upload a resume, match to jobs, auto-generate resumes, cover letters, and emails, and auto-apply to roles to reduce manual work and help people get hired faster.

Software Development
11-50
View All Jobs 44

Description

  • Proactively engage users via chat and calls during onboarding and early usage.
  • Reach out to users showing low activity or early churn signals and help them get back on track.
  • Act as a human recovery layer by understanding user frustration, diagnosing issues, and rebuilding trust through real conversation.
  • Help users understand what can be improved to get better results through clear and empathetic communication.
  • Recommend profile, CV, or job search improvements, including relevant paid add-ons when they add real value.
  • Share user feedback and recurring patterns with Product to improve the overall customer experience.
  • Drive activation, retention, and additional product conversion through customer interactions.

Requirements

  • 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers.
  • Fluent or native English and Russian.
  • Ability to work 40 hours per week in the USA time zone.
  • Comfortable working proactively rather than waiting for tickets.
  • Strong persuasion, negotiation, and objection-handling skills.
  • Data-driven mindset focused on conversion, retention, and unit economics.
  • Comfortable working with daily targets, funnels, and KPIs.
  • High-speed internet connection with VPN-free access.

Benefits

  • Competitive package of $12,000-$18,000.
  • Remote work with work/life balance.
  • Paid 38 days off, including vacation, local holidays, and sick leave.
  • Opportunity to shape the experience of a fast-growing, profitable global company.
  • Work with a strong team of experienced performers from companies like McKinsey, Nexters, Gett, and Glovo.

Interested in this position?

Apply directly on the company website

Apply Now

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