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Technical Support Engineer - Distributed Antenna Systems

3 weeks, 4 days ago
United States
Full-time
Senior
Technical Support Engineer
IoT and Embedded Systems
Apply Now
JMA Wireless

JMA Wireless

JMA Wireless is a global tech company revolutionizing wireless technology with U.S.-manufactured 5G solutions that power industries and enhance daily experiences worldwide.

Wireless Telecommunication Services
251-1K
Founded 2012
View All Jobs 3

Description

  • Provide remote and onsite technical support for Distributed Antenna System solutions.
  • Support commissioning, acceptance testing, and system turn-up activities.
  • Troubleshoot RF, fiber, alarm, and performance issues.
  • Review KPIs, logs, and performance data to identify root causes.
  • Execute sweep, PIM, CW, and RF performance testing.
  • Create, manage, and close technical support tickets promptly.
  • Coordinate with Engineering, Product Management, and Sales teams.
  • Support software and firmware upgrades and maintenance activities.
  • Deliver professional customer communication throughout the issue lifecycle.

Requirements

  • Associate degree in Engineering or Technology, or equivalent military experience preferred.
  • 5+ years of RF technical support experience with DAS systems.
  • Strong understanding of LTE, 5G, and base station systems.
  • Experience with DAS headend, remotes, and fiber-fed architectures.
  • Experience with PIM, sweep, CW, and RF performance testing.
  • Strong troubleshooting and critical thinking ability.
  • Experience supporting customers directly in technical environments.
  • Excellent verbal and written communication skills.
  • Ability to travel up to 40%, including occasional short-notice customer escalations.
  • Experience with JMA Wireless DAS, preferred.
  • Fiber optic troubleshooting experience, preferred.

Benefits

  • Base salary of $90,000 to $140,000 per year.
  • Immediate access to employee discounts.
  • Financial, legal, and childcare resources and support.
  • Comprehensive health and wellness coverage.
  • Monetary rewards toward health goals.
  • Company-provided personal protection benefits at no additional cost.
  • Equal opportunity workplace with a commitment to inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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