Cloud Administrator I

4 hours ago
Full-time
Entry Level
DevOps and Infrastructure
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998

Description

  • Provide Tier 1–2 support for cloud-hosted applications and services.
  • Monitor system health and respond to alerts and incidents.
  • Escalate Tier 3–4 issues to the Cloud Services team with clear documentation.
  • Assist with scheduled upgrades and patching across platforms.
  • Maintain and update knowledge base articles and support documentation.
  • Participate in onboarding and training sessions for new tools and systems.
  • Support SSL certificate renewals and DNS configurations in Cloudflare.
  • Assist with Sonis SaaS updates and validation across client environments.
  • Collaborate with team members on PowerFAIDS upgrades.

Requirements

  • Basic understanding of cloud platforms.
  • Basic understanding of Microsoft Server administration.
  • Basic understanding of networking.
  • Strong communication and organizational skills.
  • Willingness to learn and grow in a fast-paced environment.
  • Ability to leverage AI-enabled tools and analytics when appropriate.
  • Ability to apply sound judgment and ethical standards when using AI, including data privacy and human-in-the-loop oversight.
  • No work visa sponsorship is provided.
  • Entry-level experience is acceptable.

Benefits

  • $50,000-$55,000 annual base pay.
  • Eligible for an annual bonus.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • PTO and paid holidays.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • 401(k).
  • Educational assistance.

Interested in this position?

Apply directly on the company website

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