FT Front Desk Coordinator

1 hour, 53 minutes ago
Full-time
Junior
Customer and Technical Support
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised

Description

  • Greet patients, answer phones, and support visitors with professionalism and care.
  • Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements and authorizations are complete.
  • Verify patient insurance, update demographic information, and collect copays accurately.
  • Coordinate patient flow and communicate with nursing staff to support a smooth and safe experience.
  • Maintain an organized, stocked, and welcoming front desk and reception area.
  • Support other centers in the market during staff absences, openings, or high-volume periods.
  • Maintain patient records and help ensure daily infusion center operations run smoothly.

Requirements

  • 1–3 years of front desk or administrative experience in a medical or healthcare setting.
  • High School Diploma or GED required.
  • Strong understanding of insurance verification, billing basics, and the patient intake process.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Knowledge of medical terminology and patient-facing protocols.
  • Exceptional customer service and communication skills.
  • Ability to multitask in a fast-paced environment while staying organized and accurate.
  • Quick learning agility and the ability to adapt quickly to new processes.
  • Adaptable and dependable, with willingness to support multiple centers and evolving workflows.

Benefits

  • Monday–Friday regular business hours with rotating Saturdays and predictable daytime hours.
  • Supportive, compassionate, values-driven team culture.
  • Tuition reimbursement, CEU access, and professional development opportunities.
  • Medical, dental, vision, and prescription drug coverage.
  • 401(k) retirement plan with company match.
  • Disability coverage, including voluntary short-term and long-term options.
  • Counseling and wellness support, plus family-building benefits.
  • Paid volunteer time, charitable giving support, and an employee referral bonus.

Interested in this position?

Apply directly on the company website

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