FT Front Desk Coordinator | Outpatient Infusion

3 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
IVX Health

IVX Health

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. They offer biologic infusion and injection therapies in outpatient centers with unique amenities like private suites and flexible scheduli...

Health Care Providers & Services
51-250
Founded 2013
$136M raised

Description

  • Greet patients, answer phones, and serve as the first point of contact for visitors.
  • Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements and authorizations are complete.
  • Verify patient insurance, update demographic information, and collect copays accurately.
  • Coordinate patient flow and communicate with nursing staff to support safe and efficient center operations.
  • Maintain an organized, stocked, and welcoming front desk and reception area.
  • Support additional centers in the market during staff absences, openings, or high-volume periods.
  • Maintain patient records and support daily administrative operations of the infusion center.

Requirements

  • 1–3 years of front desk or administrative experience in a medical or healthcare setting.
  • High School Diploma or GED required.
  • Strong understanding of insurance verification, billing basics, and the patient intake process.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Knowledge of medical terminology and patient-facing protocols.
  • Exceptional customer service and communication skills.
  • Ability to multitask in a fast-paced environment while staying organized and accurate.
  • Quick learning agility and the ability to adapt to new processes quickly.
  • Adaptable and dependable, with willingness to support multiple centers and evolving workflows.
  • Experience with rotating Saturdays is preferred, as the schedule includes Monday–Friday regular business hours with rotating Saturdays.

Benefits

  • Predictable Monday–Friday regular business hours with rotating Saturdays.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Tuition reimbursement, certification support, and access to continuing education resources.
  • Paid volunteer time and charitable giving/volunteer matching.
  • Wellness support, including counseling and resources for emotional, physical, and financial well-being.
  • Family-building benefits, including fertility and family support.
  • Flexible savings and protection options, including HSA, HRA, supplemental insurance, disability coverage, and life/AD&D insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Data Entry Specialist

Remote Data Entry Specialist at a customer service company, responsible for maintaining accurate company data and supporting database operations in a fully remote role.

2 hours, 20 minutes ago

Remote Data Entry Specialist

Remote Data Entry Specialist at a customer service company responsible for accurately maintaining company databases and records in a fully remote, flexible role.

4 hours, 37 minutes ago

Credentialing Administrative Assistant (Remote) | Philippines

HireHawk is hiring a remote Credentialing Administrative Assistant to support a fast-paced medical practice by managing credentialing and administrative workflows that directly affect provider readiness and patient experience.

8 hours, 3 minutes ago

Certified Medical Assistant (REMOTE)

aptihealth 51-250 Health Care Providers & Services

aptihealth is seeking a Certified Medical Assistant to support a collaborative virtual behavioral health team by coordinating patient communication, administrative tasks, and clinical follow-up to improve care engagement and treatment adherence.

9 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers