RemoteLeaf Logo
Log in Sign up

US Customer Support Agent - EST Hours (Remote)

1 hour, 11 minutes ago
South Africa
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 14

Description

  • Answer incoming calls professionally and courteously.
  • Manage inbound appointment scheduling and handle initial scheduling training.
  • Follow up on missed calls, voicemails, text messages, and website form submissions.
  • Log technician hours, review submitted reports, and update timesheets accordingly.
  • Correct inaccuracies identified in technician reports.
  • Review completed work orders for accuracy and flag items that need to be redone.
  • Maintain accurate customer and service records through data entry and general record keeping.
  • Prepare basic reports using Excel.
  • Collaborate with internal teams to support seamless service delivery.

Requirements

  • Strong verbal and written English communication skills.
  • Detail-oriented, organised, and proactive.
  • Proficient in Microsoft Outlook and the MS Office Suite.
  • Basic Excel skills for reporting purposes.
  • Proficiency in completing timesheets.
  • Previous customer service or administrative experience is preferred but not mandatory.
  • Industry experience is not required.
  • Ability to work the required schedule, including Monday to Thursday 9:00 AM–6:00 PM EST, Friday 9:00 AM–1:00 PM EST, and Sunday 9:00 AM–1:00 PM EST.
  • Ability to work on both South African and U.S. public holidays.
  • A fixed fibre internet connection with at least 25 Mbps upload and download speed and wired Ethernet capability.
  • Reliable power backup to cover load shedding or outages.
  • Fully remote work setup.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Carvana

Vehicle Inspector

Carvana 10K-50K Automotive

ADESA, a Carvana-owned auto auction company, is hiring a Vehicle Inspector to inspect and document vehicle condition for dealers and consumers across its service locations.

United States Full-time Entry Level Customer Support
$37k-$42k
26 minutes ago
Pavago

Licensed Insurance Virtual Assistant (P&C)

Pavago IT Services

Pavago is hiring a remote Licensed Property & Casualty Insurance Virtual Assistant to support U.S. insurance agencies with quoting, policy servicing, sales support, and client communication.

Colombia Jamaica Panama Argentina Brazil Full-time Entry Level Customer Support Sales Representative
$1k-$2k
56 minutes ago
MWEB

Tier 1 Technical & Billing Support Agent - Fully Remote

MWEB 251-1K Internet Software & Services

Customer Service Representative at the Client Services Onboarding team, supporting customers with technical, billing, and account queries in a remote service environment.

South Africa Full-time Entry Level Customer Support Technical Support Engineer
56 minutes ago
TWO95 International

Hiring Language interpreter: Mandarin to English and English to Mandarin

TWO95 International 51-250 Internet Software & Services

Language Interpreter at a remote company, providing English-Mandarin interpretation support for live calls across healthcare, emergency, government, finance, travel, and other service areas.

Philippines Thailand Cambodia Indonesia Malaysia Full-time Mid Level Customer Support
Android iOS
1 hour, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers