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Trainer Specialist APAC- CE-022

1 hour, 49 minutes ago
Australia
Full-time
Mid Level
Instructional Designer
Customer and Technical Support
Apply Now
Irth

Irth

Irth Solutions is a leading provider of SaaS cloud-based asset protection solutions that focus on damage prevention, risk analysis, and network infrastructure resilience. With nearly three decades of experience, Irth Solutions offers a wide range of fe...

Diversified Telecommunication Services
51-250
Founded 1985
View All Jobs 12

Description

  • Lead live, in-person, and virtual onboarding and product training sessions for customers, partners, and resellers across APAC.
  • Deliver practical training tailored to end users, administrators, partners, resellers, and internal stakeholders.
  • Create and maintain learning resources such as user guides, videos, e-learning modules, and quick-reference materials.
  • Work cross-functionally with Product, Product Marketing, Customer Success, and Enablement to develop training plans and materials.
  • Adapt training content and delivery for cultural, regional, and language differences across APAC markets.
  • Support product launches by creating and delivering training ahead of new feature releases and go-live dates.
  • Track and report on training effectiveness using certification completion, feedback, support ticket trends, and adoption metrics.
  • Update courses in the LMS to keep content accurate, current, and accessible.
  • Train Customer Success, Support, and Sales teams on product updates and best practices.
  • Develop train-the-trainer programs and certify partner and reseller trainers where needed.

Requirements

  • 3+ years of experience in training, enablement, customer education, instructional design, or a related role, ideally in a SaaS or technology company.
  • Experience designing and delivering live, virtual, and self-paced e-learning training content.
  • Strong presentation and facilitation skills with the ability to explain complex technical concepts to non-technical audiences.
  • Comfort working across APAC time zones, cultures, and diverse customer environments.
  • Excellent written and verbal communication skills in English.
  • Familiarity with LMS platforms and content tools such as Articulate, Camtasia, and Loom.
  • Additional language proficiency relevant to APAC markets is preferred.
  • Experience training technical or workflow-based SaaS products is preferred.
  • Experience working with partners or resellers in a train-the-trainer model is preferred.
  • Familiarity with land management, stakeholder engagement, right-of-way, or utility industry software and workflows is preferred.

Benefits

  • Competitive salary with a base range of AUS $91,000.
  • Comprehensive benefits package with medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off.
  • Paid holidays.
  • Work-from-home flexibility for eligible positions.
  • Flexible or hybrid work options.
  • Supportive work environment focused on employee growth and well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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