RemoteLeaf Logo
Log in Sign up

IT Support Technician I - Buenos Aires

1 week, 5 days ago
Argentina
Contract
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure GCP macOS
Apply Now
Interlaced

Interlaced

Interlaced: People-focused IT services for small and mid-sized businesses, ensuring security, scalability, and optimization with real human experts.

Internet Software & Services
51-250
Founded 2009
View All Jobs

Description

  • Provide remote IT support to end users via chat, phone, and email.
  • Take proactive and reactive support tickets through to resolution.
  • Escalate issues only when a documented solution fails or SLA is at risk.
  • Communicate availability clearly and schedule client responsibilities proactively.
  • Act as a gatekeeper for key contact approval and contact verification.
  • Work on proactive maintenance, internal initiatives, or self-education when not supporting clients.
  • Monitor and act on performance KPIs in BrightGauge, including SLA, resolution time, and stale tickets.
  • Develop knowledge of Interlaced systems, client technologies, service plans, and project offerings.
  • Support assigned project tasks under direct supervision.
  • Provide training to IT Support Associates and new employees.

Requirements

  • 1+ years of experience in IT, with a focus on help desk and customer support.
  • Knowledge of common business technologies and cloud infrastructure components.
  • Experience working in diverse technical environments.
  • Strong problem-solving skills and the ability to quickly adopt new techniques and processes.
  • Ability to communicate technical concepts clearly to end users.
  • Personable with the ability to interact with stakeholders at all levels, from front desk to CEO.
  • B2 or higher English proficiency.
  • Dedicated home office or working environment with stable internet connection.
  • Availability to work Monday through Friday, 8:00am to 5:00pm Pacific Time, excluding holidays.
  • Experience with one or more of the following tools preferred: Meraki, Ubiquiti, macOS, Windows Desktop OS, Microsoft Azure, AWS, Google Cloud Platform, Microsoft 365, Google Workspace, Slack, OneLogin, Okta, JumpCloud, SentinelOne, DNS Filter, Datto/Backupify, Comet Backup, BackBlaze, Zoom, Microsoft Teams, RingCentral, Addigy, Kandji, Microsoft Intune, and Mosyle.

Benefits

  • Competitive compensation of $18,000-$22,000 annually, depending on experience.
  • Open-ended contract arrangement.
  • Cell phone reimbursement.
  • Health and wellness reimbursement.
  • 5 paid vacation days annually.
  • 16 paid holidays annually, including 6 fixed and 10 flexible holidays.
  • 2 paid volunteer days annually.
  • Paid sick time.
  • Peer-to-peer bonus allowance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Crypto.com

Application Support Engineer, Canada, OEX

Crypto.com 1K-5K Capital Markets

Application Support Engineer for OEX Canada Engineering’s Exchange team, supporting a 24x7 global cryptocurrency trading platform and its production environment.

Canada Full-time Junior Technical Support Engineer
Bash Grafana Java Linux Prometheus Python SQL Unix
1 hour, 2 minutes ago
Databricks

Staff Designated Support Engineer

Databricks 1K-5K IT Services

Databricks is seeking a Staff Designated Engineer to support its largest Digital Native Business customers by resolving complex technical issues and delivering tailored data and AI solutions in close partnership with field and engineering teams.

India Full-time Lead Technical Support Engineer
Apache Spark AWS Azure Deep Learning GCP Generative AI Java Machine Learning Python Scala Snowflake SQL
4 hours, 36 minutes ago
K Group Companies

Field Service Technician Level II – Des Moines, Iowa

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II in Des Moines to lead and support onsite installation, configuration, commissioning, and customer training for low-voltage technology systems.

United States Full-time Junior Technical Support Engineer
TCP/IP
4 hours, 37 minutes ago
CaptiveAire Systems

Commercial HVAC Service Technician

CaptiveAire Systems 1K-5K Industrial Conglomerates

CaptiveAire is hiring a Commercial HVAC Field Service Technician to commission, repair, and maintain commercial HVAC and ventilation equipment across customer sites.

United States Full-time Junior Technical Support Engineer
6 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers