IT Support Technician I - Buenos Aires

1 week, 5 days ago
Contract
Junior
Customer and Technical Support
Interlaced

Interlaced

Interlaced: People-focused IT services for small and mid-sized businesses, ensuring security, scalability, and optimization with real human experts.

Internet Software & Services
51-250
Founded 2009

Description

  • Provide remote IT support to end users via chat, phone, and email.
  • Take proactive and reactive support tickets through to resolution.
  • Escalate issues only when a documented solution fails or SLA is at risk.
  • Communicate availability clearly and schedule client responsibilities proactively.
  • Act as a gatekeeper for key contact approval and contact verification.
  • Work on proactive maintenance, internal initiatives, or self-education when not supporting clients.
  • Monitor and act on performance KPIs in BrightGauge, including SLA, resolution time, and stale tickets.
  • Develop knowledge of Interlaced systems, client technologies, service plans, and project offerings.
  • Support assigned project tasks under direct supervision.
  • Provide training to IT Support Associates and new employees.

Requirements

  • 1+ years of experience in IT, with a focus on help desk and customer support.
  • Knowledge of common business technologies and cloud infrastructure components.
  • Experience working in diverse technical environments.
  • Strong problem-solving skills and the ability to quickly adopt new techniques and processes.
  • Ability to communicate technical concepts clearly to end users.
  • Personable with the ability to interact with stakeholders at all levels, from front desk to CEO.
  • B2 or higher English proficiency.
  • Dedicated home office or working environment with stable internet connection.
  • Availability to work Monday through Friday, 8:00am to 5:00pm Pacific Time, excluding holidays.
  • Experience with one or more of the following tools preferred: Meraki, Ubiquiti, macOS, Windows Desktop OS, Microsoft Azure, AWS, Google Cloud Platform, Microsoft 365, Google Workspace, Slack, OneLogin, Okta, JumpCloud, SentinelOne, DNS Filter, Datto/Backupify, Comet Backup, BackBlaze, Zoom, Microsoft Teams, RingCentral, Addigy, Kandji, Microsoft Intune, and Mosyle.

Benefits

  • Competitive compensation of $18,000-$22,000 annually, depending on experience.
  • Open-ended contract arrangement.
  • Cell phone reimbursement.
  • Health and wellness reimbursement.
  • 5 paid vacation days annually.
  • 16 paid holidays annually, including 6 fixed and 10 flexible holidays.
  • 2 paid volunteer days annually.
  • Paid sick time.
  • Peer-to-peer bonus allowance.

Interested in this position?

Apply directly on the company website

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