OPERATIONS COORDINATOR

2 hours, 3 minutes ago
Full-time
Lead
Operations
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Lead a team of 7 employees.
  • Monitor customer service and process compliance KPIs.
  • Drive continuous improvement initiatives and process reviews.
  • Perform root-cause analysis for problem situations.
  • Prioritize team initiatives to meet agreed customer SLAs.
  • Oversee back-office processes for credit portfolio operations.
  • Collaborate on process management and project execution within the team.

Requirements

  • Experience leading teams.
  • Bachelor’s degree in Accounting, Business Administration, or a related field.
  • Advanced proficiency in Excel and PowerPoint.
  • Strong knowledge of financial mathematics.
  • Experience managing queues and priorities.
  • Advanced knowledge of process tools such as SIPOC, root-cause analysis, and KPIs.
  • Proficiency with agile project management tools.
  • Intermediate English is preferred.
  • Experience in the banking sector is preferred.
  • Experience in credit operations is preferred.

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Parental leave extension.
  • Childcare/nanny assistance and/or support for children with disabilities.
  • Wellhub and Inter running group access.
  • Internal training and upskilling programs.

Interested in this position?

Apply directly on the company website

Apply Now

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