Clinic Associate

3 hours ago
Full-time
Entry Level
Customer and Technical Support
Intellect

Intellect

Intellect is Asia's largest mental health care company, providing coaching, therapy, and a self-care app to 3 million members and leading companies. Their mission is to make mental healthcare accessible by combining technology with a human touch, offer...

Health Care Providers & Services
51-250
Founded 2019
$33M raised

Description

  • Manage client enquiries through WhatsApp, email, chat, and calls.
  • Coordinate registrations, bookings, rescheduling, cancellations, and clinician scheduling.
  • Maintain accurate client records in the EMR and internal systems.
  • Support payment tracking, invoicing, reconciliation, operational trackers, and clinic reporting.
  • Provide clients with information about services, clinicians, availability, and administrative processes.
  • Guide clients through booking and onboarding, including necessary follow-ups.
  • Coordinate with clinicians, Clinic Assistants, Health Solutions, and Care Operations teams.
  • Support corporate service requests, eligibility verification, referrals, and appointment coordination.
  • Escalate operational, client, or clinical concerns and support business continuity coverage.

Requirements

  • Bachelor’s degree or equivalent qualification.
  • Previous experience in healthcare administration, clinic operations, customer support, care coordination, or a similar role is preferred.
  • Strong written and verbal communication skills, with good command of English.
  • Comfort communicating with clients through WhatsApp, email, and calls.
  • Responsible, meticulous, organized, and able to work independently remotely.
  • Strong attention to detail when managing client information, schedules, and workflows.
  • Proficiency with technology and comfort using multiple digital systems.
  • Additional language capabilities are advantageous.
  • Ability to collaborate with a Singapore-based team and align with Singapore clinic operating hours.
  • Availability for rostered shifts totaling 44 hours per week, including three weekly night shifts and two Saturdays per month from 10:00 AM to 2:00 PM.
  • Based in the Philippines and comfortable working remotely.

Benefits

  • Generous leave policy, including Christmas week off, birthday leave, and quarterly mental health days.
  • Flexible work arrangements and a focus on work-life balance.
  • Comprehensive medical coverage.
  • Performance bonus.
  • Annual professional development budget.
  • Mental health support, including coaching access and dedicated clinical and psychiatric care funding.
  • Regular social events and employee communities.

Interested in this position?

Apply directly on the company website

Apply Now

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