Implementation Specialist (Contractor) – Caper Deployments

1 month ago
Contract
Junior
Customer and Technical Support
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K

Description

  • Support end-to-end testing of Caper Carts before launch to confirm full functionality.
  • Assist with cart setup, staging, and validation to ensure launch readiness.
  • Execute in-store deployment tasks according to timelines and checklists.
  • Provide on-site launch support and troubleshoot issues in real time.
  • Assist customers and store teams with Caper Cart usage during launch and post-launch periods.
  • Reinforce training with store associates and help them build confidence in key workflows.
  • Support train-the-trainer execution where applicable.
  • Maintain cart readiness through charging, cleanliness, and proper placement.
  • Identify and escalate hardware, software, and store operations issues.
  • Partner with Implementation Managers and Operations Leads to execute deployment plans and share feedback for improvement.

Requirements

  • Experience in retail, field operations, or customer-facing roles.
  • Strong communication and problem-solving skills.
  • Ability to work independently in a fast-paced, in-store environment.
  • Comfort with light technical troubleshooting and learning new tools.
  • Ability to travel in-market within 2 hours regularly.
  • Flexibility to travel out of market within the U.S. up to 40% of the time.
  • Hands-on, detail-oriented approach and ability to thrive in fast-paced environments.
  • Preferred experience supporting retail technology or in-store deployments.
  • Preferred familiarity with training or onboarding store teams.
  • Preferred prior experience in contractor or field-based roles.

Benefits

  • Hourly rate of $40-$46 per hour.
  • Flexible work model through Instacart’s Flex First approach.
  • Opportunities to work across multiple deployment locations as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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