Customer Onboarding Manager - United States

2 months, 1 week ago
Full-time
Senior
Project and Program Management
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Project manage customer onboarding engagements to successful outcomes and accelerate time to value.
  • Transition clients from the sales process through onboarding and implementation of the platform.
  • Understand client business requirements, use cases, application environments, and data to guide solution design.
  • Provide technical guidance, setup support, and training to help customers use the platform effectively.
  • Collaborate with internal technical resources, product development, and development teams to support client needs.
  • Build trusted relationships with stakeholders across customer organizations, from senior managers to end users.
  • Set KPIs and success metrics to drive early adoption and ROI.
  • Document client stakeholder roles and hierarchy to ensure a smooth handoff to the Customer Success team.
  • Design and improve onboarding processes and materials to enhance customer experience.
  • Coordinate with client agencies, third parties, and internal teams to deliver high-quality implementations and workshops.

Requirements

  • Minimum 5 years of experience in SaaS project management and client onboarding.
  • PM qualifications such as Agile, PMP, or Prince2 are a plus.
  • Strong written and verbal communication skills with business fluency in English.
  • Strong time and task management skills.
  • Strong communication skills with internal and external stakeholders.
  • Experience delivering projects in a timely and qualified manner.
  • Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.
  • Understanding of webhooks and APIs.
  • Exposure to AI-driven product recommendation tools and algorithms is an advantage.
  • Experience with CRM, ERP, or marketing automation platforms is an advantage.

Benefits

  • Diverse global team with 50+ nationalities.
  • Internal training in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based ESOP/stock ownership.
  • Referral bonuses.
  • Opportunities to volunteer and participate in social impact projects.
  • Global retreats and year-round team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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