Customer Implementation Manager (API & SDK) - Germany

3 weeks, 1 day ago
Full-time
Senior
Project and Program Management
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Engage technical decision-makers and influencers using customer business, industry, needs, competitive landscape, and priorities.
  • Run data workshops and develop implementation plans aligned with customer goals and technical environments.
  • Lead pilots, proofs of concept, optimization initiatives, and transitions from pilots to production deployments.
  • Troubleshoot technical issues during implementation and campaign deployment.
  • Identify, escalate, and resolve technical blockers through configuration changes, sample coding, and coordination with relevant teams.
  • Collaborate with product, engineering, and support teams to remediate customer-impacting issues.
  • Apply best practices to guide customer strategy, adoption, and future growth with Insider One solutions.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • At least 5 years of experience with complex technical deployment projects, architecture, design, implementation, or support of highly distributed applications.
  • Proven experience building technical relationships with senior IT executives in large or strategic accounts.
  • Strong verbal and written communication skills, with the ability to lead and influence virtual teams.
  • Extensive experience with cloud and hybrid infrastructures, architecture design, migrations, and technology management.
  • Working knowledge of JavaScript, jQuery, HTML, CSS, REST, XML, or database technologies.
  • Technical knowledge of SaaS, marketing technology, mobile applications, APIs, SDKs, or programming.
  • Strong English and German communication skills.

Benefits

  • Eligibility-based ESOP share ownership.
  • Internal training in AI, coding, languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.
  • Referral bonuses and opportunities to help build the team.
  • Volunteering and purpose-driven social impact projects.
  • Global retreats and year-round team-building events.
  • Inclusive, equal-opportunity workplace with a zero-discrimination policy.

Interested in this position?

Apply directly on the company website

Apply Now

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