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Managing Director-Customer Success (Healthcare)

1 hour, 48 minutes ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
Apply Now
Innovaccer

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services
1K-5K
Founded 2014
$379M raised
View All Jobs 17

Description

  • Serve as the senior face of Innovaccer to provider clients and engage directly with health system C-suites.
  • Own a portfolio of strategic client accounts and deliver on Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT targets.
  • Translate Innovaccer’s platform and solutions into boardroom-level language tied to financial and clinical outcomes.
  • Lead and mentor Customer Success Leaders to coach them as trusted advisors and model best practices in client management.
  • Partner closely with delivery, product, engineering, sales, marketing, and technical teams to ensure client commitments are executed and outcomes are delivered.
  • Hold internal teams accountable for consistent, scalable client results across global operations.
  • Navigate complex internal and client environments by aligning direct and indirect resources to deliver results.
  • Maintain a strong on-site and executive presence with provider organizations to understand operational challenges and identify expansion opportunities.
  • Drive multi-domain adoption and client expansion by positioning Innovaccer as a strategic partner rather than a technology vendor.
  • Continuously improve team playbooks and customer success best practices to increase consistency and scalability.

Requirements

  • 20+ years of experience in healthcare provider services.
  • 7–10+ years of experience in customer success or account leadership roles serving large, complex health systems.
  • Existing executive-level relationships with provider CFOs, CIOs, and COOs.
  • Strong credibility with CFO-level stakeholders and the ability to discuss financial outcomes and ROI at the boardroom level.
  • Experience serving health systems in roles that required effective partnership with C-suite leaders.
  • Proven track record of owning and delivering CARR, ARR growth, churn reduction, NPS, and CSAT.
  • Experience leading and developing senior Customer Success Leaders.
  • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access.
  • Exceptional communication skills and executive presence.
  • Ability to collaborate across matrixed global teams and influence without direct authority.
  • MBA, MHA, or equivalent advanced degree preferred.
  • Former CFO or COO experience at a large health system is a plus.

Benefits

  • 22 days of fixed paid time off per year, plus company holidays.
  • Best-in-class parental leave.
  • Monetary incentives and company-wide recognition for strong performance.
  • Medical, dental, and vision insurance.
  • 100% company-paid short- and long-term disability insurance.
  • 100% company-paid basic life insurance.
  • Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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