Customer Success Manager (CSM)

4 months, 4 weeks ago
Full-time
Junior
Customer and Technical Support
Promenade

Promenade

Promenade, formerly known as BloomNation, is a company that provides ecommerce websites, online ordering, and business management solutions tailored for small businesses. With a focus on specific problem areas within different business sectors, Promena...

Internet Software & Services
51-250

Description

  • Own and manage a book of business to ensure customers receive the expected value from Promenade.
  • Build strong relationships, trust, and rapport with partners to support long-term retention.
  • Drive adoption of the Point-of-Sale system, dashboard features, and other Promenade offerings.
  • Identify and pursue upsell and expansion opportunities within the assigned book of business.
  • Handle customer support requests through email and phone.
  • Triaging incoming support issues, diagnose problems accurately, and escalate bugs to the engineering team.
  • Advocate for partners by resolving issues efficiently and providing outstanding service.
  • Identify trends and inefficiencies to improve the support process and user experience.
  • Help partners use Promenade products to better connect with their local communities.

Requirements

  • At least 1 year of experience in a Customer Success role responsible for retention of a dedicated book of business.
  • Bilingual in Spanish is a strong plus.
  • Natural relationship-builder and people person.
  • Passion for serving small businesses and working in a startup environment.
  • Tech-savvy and able to quickly learn sales and support tools such as Salesforce, Confluence, and proprietary systems.
  • Excellent written and verbal communication skills.
  • Friendly, optimistic, and caring demeanor.
  • Comfort working well under pressure and in ambiguity.
  • Able to thrive in a fast-paced startup environment.

Benefits

  • $60,000 - $80,000 annual salary.
  • Equity/stock options in a profitable and rapidly growing company.
  • Great Medical, Dental, and Vision coverage.
  • Fully remote role.
  • MacBook Pro and home-office supplies provided.
  • Personal career development focused on your growth.
  • Opportunity to make an immediate impact and help shape your career.

Interested in this position?

Apply directly on the company website

Apply Now

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