Content Evaluator – Bilingual (French and English)- Flexible Hours

3 weeks, 1 day ago
Mid Level
Artificial Intelligence and Machine Learning
Innodata

Innodata

Innodata Inc. is a global leader in data engineering, offering end-to-end AI solutions and platforms for businesses worldwide, combining AI and human expertise to solve complex data challenges.

IT Services
1K-5K
Founded 1988

Description

  • Review and score AI-generated customer interactions across foundational, experiential, and operational quality dimensions.
  • Evaluate action fidelity, faithfulness, hallucination, compliance, tone, and handoff quality.
  • Benchmark informational and transactional customer queries against authoritative FAQs, product catalogs, and standard operating procedures.
  • Participate in dual-review processes and daily calibration audits to improve inter-rater agreement.
  • Deliver precise evaluations against established performance targets using the assigned task interface.

Requirements

  • Prior experience in customer service, call centers, retail, or customer communications through email, chat, or phone.
  • Exceptional written English proficiency, including tone, brand voice, grammar, and nuance.
  • Exceptional written French proficiency, including tone, brand voice, grammar, and nuance.
  • Ability to follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics precisely.
  • Comfort using web-based tools and labeling interfaces.
  • Strong attention to detail and analytical precision.

Interested in this position?

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