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Contractor Relations Specialist

6 days, 23 hours ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
InfoTrack US

InfoTrack US

InfoTrack US provides a technology platform that integrates with leading case management systems to automate court filing and service tasks for law firms, streamlining workflows and enhancing efficiency in the legal industry.

Internet Software & Services
51-250
Founded 2000
View All Jobs 4

Description

  • Conduct daily reviews of key performance indicators and service level activity, and escalate trends or issues related to late performance, availability, and communication.
  • Manage the contractor payment inquiry queue by resolving straightforward questions or routing issues to the appropriate internal teams.
  • Review contractor payment reports, including new payments, outstanding balances, and digital wallet transactions.
  • Monitor and update contractor credentials such as registration information, driver’s licenses, and insurance documentation.
  • Review contractor profiles to ensure information is accurate and communication preferences are current.
  • Maintain a log of active issues and follow them through to resolution.
  • Respond to contractor notes in internal systems and escalate when appropriate.
  • Answer urgent contractor support phone calls and determine the best path to resolution.
  • Monitor and respond to actionable emails regarding signed affidavits, job-related questions, and payment requests.
  • Support recruitment and onboarding activities, including sourcing registration lists and assisting with contractor profile creation and system setup.

Requirements

  • High school diploma or equivalent required; associate’s or bachelor’s degree, or equivalent professional experience, is preferred.
  • 1-2 years of experience in a similar role, preferably in a legal or contractor management environment.
  • Strong organizational skills with the ability to manage multiple tasks and timelines.
  • Excellent verbal and written communication skills.
  • Ability to identify issues and implement solutions proactively.
  • Ability to build and maintain positive relationships with contractors and colleagues.
  • Strong attention to detail and adherence to operational standards.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Ability to analyze data and trends to make informed decisions.

Benefits

  • Competitive compensation of $22.23 to $27.79 per hour, depending on experience, skills, and internal equity.
  • Fully remote, remote-friendly work from anywhere in the United States.
  • 401(k) match.
  • Medical, dental, and vision insurance with 85% of employee premiums covered and 70% of family premiums covered.
  • Employer-funded short- and long-term disability, life, and AD&D insurance.
  • 20 days of paid time off plus 11 paid holidays.
  • “Be Me Time” off for mental health, recharging, and volunteering.
  • Monthly internet stipend for remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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