InfoTrack US

InfoTrack US provides a technology platform that integrates with leading case management systems to automate court filing and service tasks for law firms, streamlining workflows and enhancing efficiency in the legal industry.

Internet Software & Services

Information Technology

51-250 (180)

Founded 2000

5 open positions

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Contractor Relations Specialist

1 hour, 49 minutes ago

United States

Full-time

Junior

Operations Specialist

Customer and Technical Support

Apply Now

InfoTrack US

Internet Software & Services

51-250

Founded 2000

View All Jobs 5

Description

Conduct daily reviews of key performance indicators and service level activity, and escalate trends or issues related to late performance, availability, and communication.
Manage the contractor payment inquiry queue by resolving straightforward questions or routing issues to the appropriate internal teams.
Review contractor payment reports, including new payments, outstanding balances, and digital wallet transactions.
Monitor and update contractor credentials such as registration information, driver’s licenses, and insurance documentation.
Review contractor profiles to ensure information is accurate and communication preferences are current.
Maintain a log of active issues and follow them through to resolution.
Respond to contractor notes in internal systems and escalate when appropriate.
Answer urgent contractor support phone calls and determine the best path to resolution.
Monitor and respond to actionable emails regarding signed affidavits, job-related questions, and payment requests.
Support recruitment and onboarding activities, including sourcing registration lists and assisting with contractor profile creation and system setup.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree, or equivalent professional experience, is preferred.
1-2 years of experience in a similar role, preferably in a legal or contractor management environment.
Strong organizational skills with the ability to manage multiple tasks and timelines.
Excellent verbal and written communication skills.
Ability to identify issues and implement solutions proactively.
Ability to build and maintain positive relationships with contractors and colleagues.
Strong attention to detail and adherence to operational standards.
Proficiency in Microsoft Office Suite and familiarity with CRM systems.
Ability to analyze data and trends to make informed decisions.

Benefits

Competitive compensation of $22.23 to $27.79 per hour, depending on experience, skills, and internal equity.
Fully remote, remote-friendly work from anywhere in the United States.
401(k) match.
Medical, dental, and vision insurance with 85% of employee premiums covered and 70% of family premiums covered.
Employer-funded short- and long-term disability, life, and AD&D insurance.
20 days of paid time off plus 11 paid holidays.
“Be Me Time” off for mental health, recharging, and volunteering.
Monthly internet stipend for remote employees.

Interested in this position?

Apply directly on the company website

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