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Virtual Care Referral Coordinator (Temp)

1 day, 1 hour ago
United States
Contract
Junior
Administrative Assistant
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 27

Description

  • Coordinate internal and external referral orders for specialty care, imaging, prior authorizations, and other related orders.
  • Assist members by phone and messaging to ensure referrals and orders are complete and properly routed.
  • Schedule appointments and help members with maps, facility locations, and direct-dial numbers.
  • Verify insurance and support communication of updates to providers and members.
  • Request, track, and coordinate medical records, imaging, and procedural results before appointments.
  • Maintain electronic medical records and manage records requests.
  • Assist providers with completing patient forms such as Medical Opinion and SSI Disability forms.
  • Collaborate with providers, care team members, patient support, and compliance teams.
  • Manage competing priorities in a fast-paced, dynamic environment.

Requirements

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to take meticulous notes and document actions taken.
  • Proficiency with Google Suite or related software.
  • Critical thinking skills and ability to creatively solve problems.
  • Work experience in a physician's office or medical institution with exposure to managed care and primary care rules and practices.
  • Ability to be self-sufficient and use resources effectively to answer questions.
  • Ability to multi-task and juggle multiple priorities at once.

Benefits

  • Full-time contract position.
  • Hourly pay of $20.72 per hour.
  • Location-based pay banding for standard labor markets (Zones A–C).
  • Equal opportunity employment consideration under applicable laws.

Interested in this position?

Apply directly on the company website

Apply Now

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