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Manager, Virtual Imaging Support

2 weeks, 1 day ago
United States
Full-time
Lead
Operations Manager
Customer and Technical Support
Agile
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 25

Description

  • Interview, hire, and onboard new team members.
  • Lead, coach, and evaluate staff through regular 1:1s, performance reviews, and ongoing feedback.
  • Own team objectives, goals, and service standards while monitoring workflow performance.
  • Serve as an escalation point for workflow questions, clarifications, and complex cases.
  • Monitor dashboards and staffing levels to keep service standards aligned with clinician and patient needs.
  • Lead and collaborate on quality and process improvement initiatives using data to identify trends and improve performance.
  • Partner with the director and clinical quality team on ongoing QA/QI work.
  • Assist with day-to-day work and direct patient care when needed.
  • Foster a culture of accountability, learning, and engagement to support retention and professional growth.

Requirements

  • Bachelor of Science in Nursing (BSN).
  • Active Registered Nurse license in good standing in the current state of licensure.
  • 5+ years of clinical experience.
  • 2+ years of direct people management experience in a clinical setting.
  • Previous experience in primary care or ambulatory care preferred.
  • Telehealth experience preferred.
  • Strong organizational and leadership skills in a fast-paced environment.
  • Professional, tactful communication skills, including written, verbal, and nonverbal communication.
  • Proficiency with Google Suite and other technology.
  • Ability to lead teams effectively in dynamic and evolving environments.
  • Ability to balance multiple priorities while maintaining a positive and professional attitude.

Benefits

  • Base salary range of $94,070 to $122,290 per year, plus equity and benefits.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Included Health telemedicine and care navigation services at no cost for employees and dependents.
  • Generous Paid Time Off (PTO) and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family-building support, including fertility coverage and up to $25,000 for surrogacy and adoption assistance.
  • Compassionate leave for failed pregnancy, surrogacy, adoption, or fertility treatment.
  • 11 paid holidays plus one floating paid holiday.
  • Work-from-home reimbursement.
  • 24 hours of paid volunteer time off per year.

Interested in this position?

Apply directly on the company website

Apply Now

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