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Chief Operating Officer (Marketing, PR Agency)

2 weeks, 6 days ago
Indonesia
Full-time
Lead
Operations Manager
Project and Program Management
CRM
Apply Now
IBMC

IBMC

IBMC provides comprehensive support for businesses navigating the complexities of local regulations and processes in Indonesia, offering services in HR management, strategic refinement, and tax and accounting to facilitate business growth and success i...

Founded 2022
View All Jobs 29

Description

  • Own daily operations across PR, media, content, client delivery, and internal support teams.
  • Translate leadership direction into operational plans, timelines, and execution priorities.
  • Ensure work is delivered on time, within scope, and to expected quality standards.
  • Act as the escalation point for operational issues and delivery risks.
  • Oversee project planning, prioritization, and execution across client accounts.
  • Support or directly manage key client relationships and ensure smooth sales-to-delivery handover.
  • Review workflows, identify inefficiencies, and design, document, and implement SOPs for core functions.
  • Implement operational tools, dashboards, and tracking systems to improve visibility and reduce manual work.
  • Align operations with sales capacity, pricing, scope, and client retention needs.
  • Track utilization, workload, delivery capacity, and operational budgeting inputs.
  • Manage team leads and key contributors, and support hiring, onboarding, and performance management.

Requirements

  • 4–7 years of experience in operations, project management, or delivery leadership roles.
  • Proven experience in PR agencies, media companies, or digital service-based businesses.
  • Strong hands-on experience building SOPs, improving workflows, and managing CRM or project management tools.
  • Excellent communication and stakeholder management skills with experience managing multiple teams.
  • Strong execution and decision-making skills, with the ability to work independently in a remote or hybrid setup.
  • Professional-level English, both spoken and written, for international coordination.
  • Experience supporting or managing client delivery in a fast-moving service-based environment (preferred).
  • Experience with operational reporting, automation, or dashboard setup (preferred).

Benefits

  • Gross salary range of IDR 30,000,000–50,000,000 based on experience.
  • Performance-based incentives tied to operational KPIs.
  • High-ownership role with direct impact on company growth.
  • Clear career path as the business scales.
  • Flexible working arrangements.

Interested in this position?

Apply directly on the company website

Apply Now

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