Customer Retention Specialist

4 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support

Hyprwork

Hyprwork says it helps ecommerce businesses rapidly scale using advertorials and funnels. Its LinkedIn description says it is a multi-8-figure direct-to-consumer health e-commerce company focused on health, wellness, and performance products.

Online and Mail Order Retail
51-200
Founded 2020

Description

  • Handle inbound retention calls from customers requesting cancellation, refunds, or expressing dissatisfaction.
  • Listen actively, empathize with customers, and identify the root cause of their concern.
  • Use approved retention scripts and authorized save offers such as pauses, discounts, exchanges, and usage support.
  • Process legitimate cancellations and refunds accurately when save efforts are exhausted.
  • Maintain detailed notes on each customer interaction.
  • Meet daily save rate and call quality targets.
  • Stay current on the full product line to address product-related concerns.
  • Build rapport and navigate objections in a natural, conversational way.

Requirements

  • 1+ year of experience in inbound customer support or call center operations.
  • Strong verbal English with a clear, confident, and empathetic tone.
  • Experience in retention, cancellation prevention, or save-desk work is highly preferred.
  • Ability to stay calm and solution-focused during difficult conversations.
  • Comfort following scripts while sounding natural and conversational.
  • Reliable internet and a quiet home workspace.
  • Genuine care for customers and a problem-solving attitude.
  • Based in Latin America for a fully remote role.

Benefits

  • Fully remote position based in Latin America.
  • Structured role with clear KPIs and SLAs.
  • High-growth DTC brand with a global team.
  • Culture of accountability and genuine customer care.
  • Growth path into senior support or team lead positions.
  • Flexible time off.
  • Training and development opportunities.
  • Performance bonus and monthly commissions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Customer Care Specialist

Global Elite Empire Consultants is hiring remote client benefits representatives to guide interested clients through benefit options and enrollment while building long-term relationships.

10 hours, 55 minutes ago

Dutch Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Dutch-speaking Customer Experts in Greece to provide premium customer support for Mercedes-Benz vehicle owners and help resolve automotive service needs.

CRM
11 hours, 40 minutes ago

Leadership Management I (Remote)

As a Remote Benefits & Client Support Representative, you will work with U.S. clients virtually to explain benefit options, support enrollment, and provide ongoing assistance while developing toward career advancement.

11 hours, 40 minutes ago

Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Keeper Security 251-1K Professional Services

Keeper Security is hiring a Technical Consumer Support Specialist to support consumer customers of its cybersecurity software through phone, chat, email, and screen sharing in a remote or Chicago-area hybrid role.

Android Cybersecurity macOS
1 day, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers