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Customer Success Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Hummingbird

Hummingbird

Hummingbird is a compliance platform transforming regulatory functions with automation and advanced technology to streamline tasks and enhance risk management.

Professional Services
1K-5K
Founded 1984
View All Jobs 3

Description

  • Develop strong, genuine relationships with customers, including management and senior-level stakeholders.
  • Build and execute strategic account plans that improve satisfaction, retention, growth, and partnership lifetime value.
  • Serve as a trusted advisor by coaching customers on best practices and translating AI developments into practical actions and measurable ROI.
  • Collaborate cross-functionally with teams across Hummingbird in a fast-paced, high-growth environment.
  • Solve customer problems with creativity, empathy, and pragmatism.
  • Identify opportunities to create processes and playbooks that can be adopted by the broader team.

Requirements

  • Experience as a Customer Success Manager, ideally managing enterprise accounts for a SaaS company.
  • Financial institution or fintech experience is preferred.
  • Resourceful, proactive, and creative approach to solving problems and building new processes.
  • Analytical mindset with the ability to use data to identify trends and support customers.
  • Strong discovery and stakeholder-engagement skills across organizational levels.
  • Demonstrated ability to turn customer conversations into action and successful outcomes.
  • Curiosity and commitment to continuous learning about the product, industry, and Customer Success practices.
  • Collaborative, respectful teammate who supports an inclusive team culture.

Benefits

  • Competitive compensation including cash and equity.
  • Remote-first role with a fully distributed, US-based team.
  • Health, vision, and dental insurance.
  • 401(k) plan.
  • Opportunity to help shape the company during a foundational stage of growth.
  • Inclusive, safe, and respectful work environment focused on diversity, equity, inclusion, and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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