Senior Product Designer II, Service Hub

1 month ago
Full-time
Senior
Design and User Experience
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Design and evolve the end-to-end calling experience for sales and service reps to ensure conversations feel seamless, intelligent, and connected.
  • Lead cross-hub experience strategy by partnering with Product, Engineering, and teams across Sales Hub and Service Hub to define shared goals and align roadmaps.
  • Identify and simplify complex workflows by resolving friction in channel setup, channel switching, and daily calling to eliminate manual workarounds.
  • Design smarter call workflows that bring customer context and automation into calls to help reps prepare, stay focused, and follow up with less effort.
  • Prototype, validate, and iterate using research, usability testing, and rapid prototyping to explore ideas and improve experiences based on real rep behavior.
  • Advocate for the customer experience by surfacing customer insights, building alignment across teams, and influencing decisions as HubSpot scales.
  • Own complex, high-impact projects end-to-end and collaborate across product areas to deliver cohesive calling experiences across products.

Requirements

  • Proven ability to turn complex, multi-surface workflows into clear, scalable, intuitive experiences.
  • Strong cross-functional partnership experience working closely with Product, Engineering, and Design partners across multiple teams.
  • Experience influencing without formal authority to align partners around shared goals and advocate for customer-centered solutions.
  • End-to-end product thinking that considers workflows, edge cases, integrations, and long-term implications across a product ecosystem.
  • Customer-centered decision making grounded in research, feedback, and data to guide tradeoffs and priorities.
  • Experience with rapid exploration and iteration, including prototyping, usability testing, and validating designs with real users.
  • Fluency with design systems and crafting sophisticated interactions (level-specific expectations differ: HUB-4 through HUB-8, with HUB-6 matching Senior II responsibilities).
  • Clear written and verbal communication skills to explain design thinking, share context, and resolve friction or uncertainty.

Benefits

  • Annual cash compensation range: $161,500 — $258,400 USD.
  • Eligibility for restricted stock units (RSUs) under HubSpot’s equity plan for some roles.
  • Annual bonus targets under HubSpot’s bonus plan and on-target commission for employees in eligible roles; some roles may be eligible for overtime pay.
  • Comprehensive benefits and perks (refer to HubSpot’s benefits page) covering health and other employee programs.
  • Flexible work model with remote and office options; regional in-person onboarding required for Engineering and in-person events for Product teams.
  • Support for accommodations for candidates and employees with disabilities and alternative arrangements during hiring or onboarding.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Environment and Prop Artist (8-month Contract)

Blackbird Interactive 251-1K Internet Software & Services

Environment and Prop Artist (8-month contract) at Blackbird Interactive to develop detailed hard-surface environmental kits, props, and materials for a AAA sci‑fi action title while working with art leadership.

16 hours, 31 minutes ago

Senior UI Artist | North America | Canada | Europe | Fully Remote

Escape Velocity Entertainment Internet Software & Services

Senior UI Artist at Escape Velocity to lead the visual design and implementation of AAA-quality user interfaces across the studio's projects, ensuring UI is thematically aligned with art direction and supports UX and gameplay for shipping products.

Design Systems Prototyping UI Design Unity UX Design Wireframing
1 month ago

Staff Product Designer

SoFi 1K-5K Capital Markets

Staff Product Designer at SoFi responsible for defining and executing product design vision across SoFi’s financial products to create simple, usable, and scalable user experiences that drive strategic initiatives.

Android Design Systems Figma iOS Prototyping Wireframing
1 month ago

Product Designer

Multi Media 51-250 Internet Software & Services

Product Designer at Multi Media, LLC (Chaturbate) responsible for creating human-centered, scalable product experiences that turn complex live-streaming and interaction problems into clear solutions that improve creator and viewer engagement across the platform.

Figma Prototyping Sketch UI Design UX Design
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers