Product Manager, Omnichannel

1 month ago
Full-time
Senior
Product Management
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Lead product strategy and roadmap for HubSpot’s Omnichannel Messaging Platform with a core focus on modernizing email for 2026 and beyond.
  • Simplify and evolve complex email foundations including threading, deliverability, access controls, provider integrations, signatures, automations, and message-object associations.
  • Build platform capabilities that enable consistent, scalable messaging across email, WhatsApp, Facebook Messenger, Instagram, and future channels.
  • Leverage AI to streamline setup, automate support messages, improve reply workflows, and increase rep productivity.
  • Collaborate closely with Service Hub, Connected Email, CRM, Deliverability, Engineering, UX, Research, and Analytics teams to create end-to-end messaging experiences.
  • Balance native channel constraints with CRM workflows to deliver intuitive, enterprise-grade omnichannel communication.
  • Drive new product ideas from concept through launch and coordinate alignment across engineering, UX, and cross-functional stakeholders.
  • Conduct customer interviews to understand messaging behaviors, challenges, and product opportunities.
  • Define, track, and analyze key metrics that reflect the health, adoption, and effectiveness of the messaging ecosystem.

Requirements

  • Proven experience shipping messaging or communications products as a Product Manager.
  • Skilled at partnering with engineers and designers to deliver high-quality, customer-centric products.
  • Curiosity and resilience working in mature, technically complex domains such as email.
  • Strong data literacy and a hypothesis-driven approach to decision-making.
  • Excellent communication and storytelling skills with the ability to articulate vision and trade-offs.
  • Ability to connect familiar messaging behaviors (Gmail, Outlook, WhatsApp, Slack) to CRM workflows and enterprise needs.
  • Understanding of the competitive messaging landscape and emerging trends.
  • Comfortable moving quickly, learning fast, and iterating in ambiguity.
  • Nice-to-have: experience with AI-driven messaging or automation capabilities, background in platform/communications/infrastructure products, or experience in sales/support/CRM-connected workflows.
  • Location and application requirements: Remote, United States (EST/CST preferred); limited travel; applications must be submitted in English; be willing to attend in-person onboarding/events for some roles if applicable.

Benefits

  • Annual cash compensation range: $144,000–$216,000 USD (includes base salary, on-target commission for eligible roles, and annual bonus targets where applicable).
  • Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
  • Some roles may be eligible for overtime pay; individual compensation packages are tailored to skills and experience.
  • Remote-first work with EST/CST preference and limited travel; in-person onboarding/events required for certain teams.
  • Access to HubSpot benefits and perks (health, wellness, PTO, professional development) — details available on HubSpot’s benefits page.
  • Transparent compensation practices and resources to help candidates understand the posted range.

Interested in this position?

Apply directly on the company website

Apply Now

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