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Principal Software Engineer - Customer Journey

2 hours, 21 minutes ago
Ireland
Full-time
Lead
Software Engineer
Software Development
Generative AI Machine Learning
Apply Now
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006
View All Jobs 152

Description

  • Design and ship AI-powered systems that personalize the customer journey using real-time signals and predictions.
  • Shape the technical direction across onboarding, activation, and engagement systems.
  • Define reusable patterns for personalization, decisioning, experimentation, and orchestration at scale.
  • Write production code and lead complex initiatives end to end.
  • Take ideas from early prototypes to systems used by millions of customers.
  • Create clear and consistent models across lifecycle stages, onboarding states, and signals.
  • Partner closely with product leaders to make tradeoffs between speed, accuracy, and long-term platform health.
  • Mentor senior engineers, lead design reviews, and influence technical decisions across teams.
  • Act as a technical multiplier who improves how teams build and ship.

Requirements

  • Proven experience building and scaling distributed systems used by millions of users.
  • Strong architectural instincts with a bias toward quick iteration, simplicity, clarity, and extensibility.
  • Experience applying ML or GenAI in real products, with a healthy skepticism for "magic" and a bias toward trust and control.
  • Track record of owning and delivering large, complex cross-team initiatives.
  • Comfort operating in ambiguity and turning it into clear plans and working systems.
  • Hands-on mindset with the ability to lead by building, not just by guiding.
  • Strong product intuition and a focus on delivering real customer value.

Benefits

  • Flexible work environment with options for remote or office-based work.
  • Required in-person onboarding at a regional HubSpot office for Engineering hires.
  • Access to in-person team and product gatherings for continued connection and collaboration.
  • Support for accommodations or alternative arrangements due to disability or travel limitations.
  • Opportunity to work at a company recognized for its award-winning culture.
  • Mission-driven environment focused on employee growth, ownership, and trust.

Interested in this position?

Apply directly on the company website

Apply Now

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