French Customer Care for Luxury Clothing Brand | Relocation to Greece

58 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide outstanding customer service in French for luxury clothing products.
  • Assist customers with product inquiries, order placements, returns, and exchanges.
  • Deliver a personalized, high-end customer experience that reflects the brand's values.
  • Collaborate with internal teams to resolve customer issues promptly and efficiently.
  • Maintain accurate records of customer correspondence in the CRM system.
  • Stay informed about the latest collections, promotions, and brand updates to support customer conversations.

Requirements

  • Exceptional fluency in French, both written and spoken.
  • Minimum B2 level of English.
  • Previous experience in customer service within the luxury retail or fashion industry is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle inquiries professionally in a fast-paced, high-expectation environment.
  • Strong organizational skills and attention to detail.
  • Familiarity with CRM systems and retail platforms is a plus.
  • Willingness to relocate to Greece.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonuses.
  • Fully paid relocation package.
  • Health insurance.
  • 2 extra salaries per year.
  • Additional benefits not specifically detailed in the posting.

Interested in this position?

Apply directly on the company website

Apply Now

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