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Customer Support Advocate (Europe - Remote)

1 hour, 51 minutes ago
Europe
Full-time
Junior
Customer Support
Technical Writing and Documentation
Apply Now
Hospitable

Hospitable

Hospitable.com (formerly Smartbnb) is the top vacation rental software offering automation for short-term rental owners and managers on platforms like Airbnb, Booking.com, and Vrbo. Trusted by over 230,000 listings worldwide, it democratizes technology...

Consumer Services
11-50
Founded 2016
$4M raised
View All Jobs 9

Description

  • Deliver fast, empathetic customer support through live chat, email, and Zoom calls.
  • Investigate and troubleshoot complex technical issues with support from the engineering team.
  • Onboard customers and answer product questions throughout the full user lifecycle.
  • Create and submit bug reports to engineering for issue escalation.
  • Produce and maintain video and written support content, including product tours, documentation, and FAQs.
  • Act as a feature champion by sharing customer needs and feedback with product and engineering teams.
  • Collaborate with the team on best practices and issue resolution.
  • Support customers across a five-day schedule that includes one weekend day.

Requirements

  • 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.
  • Must be based in a European time zone; candidates in other time zones will not be considered.
  • Comfort working with a deeply technical product and learning quickly on the job.
  • Ability to adapt to frequent changes in a fast-moving development environment.
  • Strong attention to detail and a commitment to continuous improvement.
  • Interest in the impact of your work on the team and the company.
  • Experience with Airbnb hosting or short-term rental businesses is a strong plus.
  • Open to applying even if you do not meet every qualification listed.

Benefits

  • Total compensation budget of US$87,000.00 - $117,603.20 depending on location cost of living.
  • International hiring as contractors, or as employees in the United States, European Union, or Australia.
  • Company equity through $HOST token RSUs with a grant value of up to $21,382.40.
  • Eligibility for up to an additional $319,480.00 per year in Performance Share Units (PSUs) based on business targets.
  • 35 days off per year, including self-serve public holidays, plus parental leave.
  • Complimentary mental health and emotional support through therapists available via Slack with Spill.
  • Peer recognition rewards redeemable for gift cards, donations, or monetary rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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