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Bilingual Member Services Agent I

13 hours, 6 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 14

Description

  • Conduct outbound outreach to introduce eligible members to Vida and encourage program enrollment.
  • Handle inbound member calls, conduct assessments, answer service questions, and support enrollment based on health goals.
  • Assist members with app navigation, general inquiries, and updates on prior interactions.
  • Provide empathetic, efficient support while educating members about relevant Vida program offerings.
  • Document member interactions and resolutions accurately in the Member Services system while maintaining HIPAA confidentiality.
  • Resolve member concerns, escalate complex issues to appropriate teams, and ensure timely follow-up.
  • Meet inbound and outbound performance KPIs and follow healthcare compliance protocols.
  • Support ad hoc team projects, including training updates, peer sessions, scripting improvements, and quality monitoring.
  • Participate in ongoing training and professional development to improve service quality.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2–3 years of customer service or call center experience, preferably in healthcare.
  • Fluency in spoken and written English and Spanish.
  • Strong verbal and written communication, active listening, and problem-solving abilities.
  • Proficiency with CRM and ticketing systems.
  • Ability to work efficiently in a fast-paced, member-focused environment.
  • Strong Wi-Fi connectivity for remote-first work.

Interested in this position?

Apply directly on the company website

Apply Now

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