IT Operations Administrator

7 hours, 53 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Hootsuite

Hootsuite

Hootsuite is the world's most widely used social media management tool, offering scheduling, content creation, analytics, and social listening in one platform. It helps businesses manage social media campaigns across multiple networks with advanced fea...

Media
10K-50K
Founded 2008
$315M raised

Description

  • Act as an escalation point for the helpdesk queue and resolve complex support issues.
  • Own service quality outcomes for a defined area of the queue and help improve SLA performance and ticket quality.
  • Build, configure, and deploy hardware and support the endpoint fleet, with emphasis on complex and project-based work.
  • Contribute to incident handling, including escalations and follow-up activities.
  • Own day-to-day administration of core platforms such as identity, SSO, endpoint management, or IT service tooling.
  • Administer and support AI platforms and tools in line with data-handling and governance standards.
  • Manage identity lifecycle processes, including joiner, mover, and leaver workflows, and access management across systems.
  • Build and maintain integrations, automations, and workflows that reduce manual effort.
  • Handle approvals and routine configuration changes for assigned platforms, escalating exceptions when needed.
  • Document procedures, contribute to the knowledge base and service catalogue, and help mature ITIL-aligned processes.

Requirements

  • 3+ years of experience in IT operations, endpoint, or systems administration, ideally in a SaaS or distributed environment.
  • Working knowledge of identity and access management and SSO, such as Okta or equivalent.
  • Working knowledge of endpoint management tools such as Jamf Pro, Intune, or equivalent.
  • Strong administration experience with Google Workspace and Google Admin.
  • Demonstrated depth in at least one area such as identity, endpoint, or service management, with interest in further specialization.
  • Familiarity with scripting and automation using Shell, Python, or PowerShell.
  • Familiarity with ITIL or structured service management practices is an asset.
  • Experience working in an agile environment.
  • ACMT, Jamf, or comparable certification is an asset.
  • Strong problem-solving, customer focus, communication, collaboration, and accountability skills.

Benefits

  • Canada salary range of $68,400 to $95,800 CAD.
  • Accommodations provided upon request during the selection process.
  • Opportunity to work on Hootsuite’s AI transformation and support AI tooling.
  • Exposure to a global IT team and on-call rotation.
  • Opportunity to deepen specialization in identity, endpoint, or service management.

Interested in this position?

Apply directly on the company website

Apply Now

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