Customer Success Manager

2 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250

Description

  • Lead customer onboarding and implementation by gathering requirements, defining success criteria, and managing project timelines through go-live.
  • Work with customer teams to document current-state processes and design future-state workflows aligned with the platform and best practices.
  • Translate customer business processes into scalable workflows and guide teams through meaningful operational change.
  • Develop adoption plans and deliver structured change management support across different roles and teams.
  • Facilitate live and virtual training sessions and tailor enablement materials to different user personas.
  • Serve as a trusted point of contact after go-live, monitor customer health, and help resolve challenges as customer needs evolve.
  • Partner with Product, Support, and Sales to share customer feedback and identify recurring implementation issues.
  • Continuously improve onboarding and adoption experiences based on customer needs and feedback.

Requirements

  • BA/BS or graduate degree preferred.
  • 2 to 4 years of experience in customer success, implementation, onboarding, professional services, operations consulting, or a related customer-facing role.
  • Experience in a B2B SaaS or technology-enabled company.
  • Hands-on experience working with customers to understand business processes, gather requirements, and support workflow or system changes.
  • Exposure to change management or technology adoption initiatives.
  • Experience supporting organizations transitioning from manual, legacy, or non-integrated systems (preferred).
  • Strong communication and facilitation skills with the ability to explain technical or operational concepts clearly.
  • Ability to manage multiple customer engagements simultaneously while maintaining attention to detail and follow-through.
  • Curious, empathetic, and solution-oriented mindset with a genuine interest in improving how customers work.

Benefits

  • Permanent remote work flexibility.
  • Paid time off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.
  • Supportive, remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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