Remote Front-Office Coordinator

45 minutes ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Handle daytime inbound calls, messages, and patient questions.
  • Manage therapist calendars, including cancellations, reschedules, new appointments, and mobile-visit logistics.
  • Conduct new-patient intake by collecting demographics and insurance information.
  • Coordinate referrals and prior authorizations for Tricare, Medicare, Medicaid, and Blue Cross Blue Shield.
  • Provide onboarding information to the biller and help track authorization status.
  • Complete ad hoc administrative tasks such as documentation requests and disability letters.
  • Follow up on items forwarded by email or message, including newly registered Medicare numbers.

Requirements

  • US healthcare administrative or front-office experience.
  • Strong phone and written communication skills.
  • Experience owning a busy inbox and calendar.
  • Experience with inbound patient calls and scheduling across multiple therapists.
  • Experience with new-patient intake, including demographics and insurance information gathering.
  • Exposure to referral and prior-authorization coordination for Tricare, Medicare, Medicaid, and Blue Cross Blue Shield.
  • Ability to work alongside the client's biller without replacing billing responsibilities.
  • HIPAA-aligned before Day 1, including MFA, PHI handling, and role-based access.
  • Experience working inside the client's existing EHR and scheduling tools.
  • Availability during US daytime hours to match client coverage needs.
  • Primary internet connection of at least 15 Mbps and backup internet of at least 10 Mbps.
  • Desktop or laptop with Intel Core i5 8th gen or newer, Intel Core i3 10th gen or newer, AMD Ryzen 5, or equivalent, and at least 8 GB RAM.
  • Backup device that meets or exceeds Intel Core i3 performance and functions during power interruptions.
  • Functioning webcam, noise-canceling USB headset, quiet dedicated home office space, and smartphone.

Benefits

  • Flexible work-from-home or anywhere location.
  • Supportive, inclusive, innovative team culture.
  • Opportunities for professional growth and career advancement.
  • Daily opportunities to learn, innovate, and make an impact.
  • High-energy, fast-paced work environment.
  • Improved work-life balance by avoiding a stressful commute.

Interested in this position?

Apply directly on the company website

Apply Now

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