Customer Support Associate

20 hours, 47 minutes ago
Full-time
Entry Level
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Support clients with the company portal, integrations, and related systems.
  • Develop expertise in the Self-Determination Program and associated business processes.
  • Assist with onboarding new clients and supporting implementation.
  • Respond to customer inquiries through email and phone.
  • Troubleshoot issues, identify root causes, and provide practical solutions.
  • Maintain timely communication with customers and internal teams.
  • Work independently and escalate complex issues when needed.
  • Identify recurring concerns and recommend improvements to customer support processes.

Requirements

  • Excellent written and verbal communication skills.
  • Previous experience in technical customer support, customer support engineering, or a similar role is preferred.
  • Strong troubleshooting, problem-solving, and critical-thinking abilities.
  • Ability to explain technical information clearly to non-technical customers.
  • Experience providing support through email and phone.
  • Strong attention to detail and ability to manage multiple inquiries.
  • Self-motivated, proactive, and able to work independently in a remote environment.
  • Ability to learn new systems, tools, and business processes quickly.
  • Experience with portals, software platforms, integrations, or similar technical products is preferred.
  • Primary internet connection of at least 15 Mbps and backup connection of at least 10 Mbps that works during power outages.
  • Primary device with an eligible processor and at least 8 GB RAM, plus a functional backup device.
  • Functional webcam, noise-canceling USB headset, smartphone, and quiet dedicated home office.

Benefits

  • Fully remote work from home or another location of choice.
  • Flexible work environment supporting work-life balance.
  • Professional growth, learning, and career development opportunities.
  • Inclusive and collaborative team culture.
  • High-energy environment with opportunities to make an impact.

Interested in this position?

Apply directly on the company website

Apply Now

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