CRM & Marketing Operations Specialist

2 hours, 8 minutes ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Configure and program promotional offers within the loyalty platform.
  • Test campaigns thoroughly and manage scheduling for successful launches.
  • Set up and manage audience segmentation for targeted email and SMS communications.
  • Perform remote testing on integrated systems to ensure functionality and accuracy.
  • Maintain and update platform configurations as needed.
  • Monitor campaign performance and generate reports with actionable insights.
  • Manage and resolve support tickets from clients and end users.
  • Provide phone support for escalated issues and ensure timely resolution.
  • Collaborate cross-functionally to ensure campaigns are executed seamlessly.

Requirements

  • Strong attention to detail and ability to manage multiple campaigns simultaneously.
  • Comfortable working with technology platforms, data, and system configurations.
  • Excellent problem-solving skills and a proactive mindset.
  • Strong written and verbal English communication skills.
  • Ability to work independently in a remote or distributed environment.
  • Experience with customer support and handling technical or platform-related inquiries.
  • Analytical mindset with the ability to interpret data and generate insights.
  • Technical aptitude and willingness to learn new tools and systems quickly.
  • Experience with loyalty platforms or POS systems is a plus.
  • Spanish language skills are a plus.
  • Internet connection with a minimum primary speed of 15 Mbps and a backup connection of at least 10 Mbps.
  • Desktop or laptop with at least an Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor, plus 8 GB RAM.
  • Backup device that meets or exceeds an Intel Core i3 processor and is functional during power interruptions.
  • Functioning webcam and noise-canceling USB headset.
  • Quiet, dedicated home office space.
  • Smartphone for communication and verification purposes.

Benefits

  • Fun, inclusive, innovative team culture that supports professional growth.
  • Daily opportunities to learn, innovate, and excel.
  • Strong career growth opportunities and access to resources to advance your career.
  • Fast-paced, high-energy work environment.
  • Work from home or any location of your choice.
  • Improved work-life balance with no stressful commute.

Interested in this position?

Apply directly on the company website

Apply Now

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