E-commerce Operations Manager (Remote) | Philippines

2 hours, 14 minutes ago
Full-time
Lead
Project and Program Management
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Manage daily Shopify store operations end to end.
  • Oversee the full order lifecycle from order intake through production, fulfillment, and delivery.
  • Coordinate with suppliers, production teams, and fulfillment partners.
  • Handle customer operations, including issue resolution and communication.
  • Lead and manage a small remote or offshore team.
  • Implement and optimize operational processes and workflows.
  • Ensure order accuracy, on-time delivery, and customer satisfaction.
  • Support project management initiatives across operations and fulfillment.
  • Collaborate with leadership to improve efficiency and scale operations.

Requirements

  • Hands-on Shopify operations experience is required.
  • Experience in B2B e-commerce environments with bulk or custom orders.
  • Proven ability to manage fulfillment coordination and logistics.
  • Experience managing customer operations and post-purchase workflows.
  • Strong organizational and project management skills.
  • Experience working in a $3M+ revenue e-commerce brand.
  • Ability to operate as a generalist across operations.
  • Experience managing remote or offshore teams.
  • Print-on-demand or custom product experience is preferred.
  • Familiarity with tools such as Klaviyo, Close CRM, or similar e-commerce and CRM platforms.
  • Experience scaling operations in growing brands.
  • Operator mindset with strong execution focus, high ownership, and accountability.
  • Detail-oriented, process-driven, resourceful, and solutions-oriented.
  • Excellent problem-solving, process improvement, and communication skills.
  • Comfortable managing multiple moving parts in a fast-paced environment.

Benefits

  • Remote full-time contractor role.
  • Compensation of USD $1,800 to $2,200 per month.
  • Schedule of Monday to Friday, 8:00 am to 5:00 pm EST.
  • Access to a $200k+ perk marketplace with instant discounts on 150+ services.
  • Access up to 50% of approved earnings before payday.
  • No credit checks or fees for early earnings access.

Interested in this position?

Apply directly on the company website

Apply Now

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