Case Manager (Remote Personal Injury) | LATAM

6 hours, 17 minutes ago
Full-time
Senior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Evaluate liability early and continuously, identify key risk factors, and provide organized case insights to the team.
  • Keep clients actively treating by guiding next steps, addressing barriers, and maintaining progress through medical care.
  • Communicate with clients professionally to build trust, set expectations, and keep them informed throughout the case.
  • Own case progression from intake through resolution and keep every file moving with timely follow-up.
  • Coordinate with medical providers, vendors, and insurance parties to avoid delays and keep records, bills, and updates flowing.
  • Maintain detailed case notes, documentation, and task tracking so files remain audit-ready.
  • Support insurance-related processes, including claims follow-ups, status checks, and documentation coordination.
  • Manage medical records and billing requests, follow-through, and organization for case use.
  • Proactively identify missing treatment, documentation, or liability information and close those gaps before they become issues.

Requirements

  • Meaningful experience as a pre-litigation case manager in personal injury.
  • Strong liability judgment and critical thinking to spot issues and ask the right questions.
  • Proven ability to manage multiple cases simultaneously without missing details or deadlines.
  • Mature client-facing communication skills with the ability to educate clients, not just provide updates.
  • High organization and attention to detail in documentation, follow-ups, and case task management.
  • Ability to work independently with minimal supervision in a remote environment and reliably own the file.
  • Experience preparing or supporting demand packages, case summaries, or treatment narratives.
  • Familiarity with PI case management systems such as SmartAdvocate, CasePeer, Litify, or Needles.
  • Strong medical terminology knowledge and confidence coordinating records and billing at scale.

Benefits

  • Access to a $200K+ perk marketplace with discounts on 150+ global services.
  • Option to withdraw up to 50% of approved earnings before payday.

Interested in this position?

Apply directly on the company website

Apply Now

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