Technical Experience Specialst

4 hours, 3 minutes ago
Mid Level
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
201-500
Founded 2018
$60M raised

Description

  • Understand advanced trial customers’ business needs and align HighLevel solutions to their goals.
  • Conduct consultative trial engagements over Zoom to articulate value and drive conversions.
  • Manage a high-value trial pipeline through proactive outreach, follow-up, and disciplined pipeline management.
  • Own multichannel nurture strategies across Zoom, phone, SMS, email, and ticketed support.
  • Provide technical solutioning for CRM configuration, automation workflows, social tools, funnels, websites, SEO, and integrations.
  • Translate platform capabilities into business value, efficiency gains, and revenue impact.
  • Meet or exceed engagement, conversion, and monthly MRR targets.
  • Identify opportunities to convert support and engagement interactions into closing opportunities.
  • Collaborate with peers and mentors to share best practices and improve team performance.

Requirements

  • 2+ years of HighLevel-related experience or equivalent SaaS/technical specialist experience.
  • Bachelor’s degree strongly preferred, or equivalent practical experience.
  • Record of meeting or exceeding sales quotas at 95–100%+ for at least six consecutive months.
  • Advanced knowledge of HighLevel, CRM systems, marketing automation, social media management, funnel and website building, SEO, and Zapier or Make integrations.
  • Advanced proficiency with Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and similar platforms.
  • Knowledge of the competitive SaaS landscape and ability to position HighLevel against competitors.
  • Ability to explain technical concepts to non-technical audiences and demonstrate measurable business outcomes.
  • Leadership, mentoring, and cross-functional collaboration skills.
  • Strong organization, time management, follow-through, written and verbal communication skills.
  • Urgency, ownership, adaptability, and sound judgment in a high-growth, high-performance environment.

Interested in this position?

Apply directly on the company website

Apply Now

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