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Sr. Product Manager - Phone Platform

1 month, 2 weeks ago
India
Full-time
Senior
Technical Product Manager
Product Management
NetSuite SQL
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 78

Description

  • Partner with product leadership to define and execute the roadmap for CPaaS, Billing, and Phone Platform products.
  • Translate strategic objectives into actionable product plans, milestones, and measurable outcomes.
  • Drive end-to-end product development from discovery and validation through launch and post-release optimization.
  • Own roadmap grooming, prioritization, backlog management, and sprint planning across multiple initiatives.
  • Collaborate with Engineering and Design to deliver scalable, high-quality platform capabilities.
  • Evolve communications infrastructure across messaging, voice, number management, routing, and usage tracking.
  • Define and improve billing workflows, usage metering, reconciliation processes, and customer-facing billing experiences.
  • Partner with Finance and Revenue Operations on billing accuracy, margin visibility, operational efficiency, and monetization opportunities.
  • Develop pricing strategies, analyze usage and margins, and define success metrics for revenue, adoption, retention, and profitability.
  • Partner with Marketing, Sales, Customer Success, and Enablement to execute go-to-market plans, launches, positioning, and enablement materials.
  • Use customer feedback, analytics, experimentation, and market research to inform product decisions and validate solutions.
  • Drive alignment on priorities, dependencies, timelines, and business objectives across cross-functional teams.

Requirements

  • 7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS, or related technology environments.
  • Proven track record of shipping and scaling customer-facing and platform products from concept to launch.
  • Experience managing product roadmaps, prioritization frameworks, and cross-functional delivery processes.
  • Strong understanding of product discovery, customer research, experimentation, and data-driven decision making.
  • Experience developing go-to-market plans and partnering with Marketing, Sales, and Customer Success teams on product launches.
  • Demonstrated experience working on pricing, packaging, monetization, or usage-based business models.
  • Ability to balance customer needs, technical constraints, and business objectives in product decisions.
  • Strong analytical skills with experience using SQL, BI tools, dashboards, or product analytics platforms.
  • Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.
  • Strong ownership mindset with a bias toward execution, accountability, and measurable outcomes.
  • Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products is preferred.
  • Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models is preferred.
  • Experience with pricing optimization, margin analysis, and revenue growth initiatives is preferred.
  • Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements is preferred.
  • Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems is preferred.
  • Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures is preferred.
  • Experience operating in remote, globally distributed teams is preferred.
  • Prior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers is preferred.

Benefits

  • Remote-first work environment.
  • Opportunity to work on a global platform supporting millions of businesses across 150+ countries.
  • Role impact tied directly to platform revenue, customer adoption, and business performance.
  • Equal Opportunity Employer status and compliance with affirmative action regulations.

Interested in this position?

Apply directly on the company website

Apply Now

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