Sr. Affiliate Payment Ops Specialist

2 hours, 32 minutes ago
Full-time
Senior
Operations
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Own the full lifecycle of affiliate commissions and contractual payments from signed agreement through payout.
  • Serve as the primary contact for affiliates regarding commissions and endorsement contracts across calls, messages, and email.
  • Resolve payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals.
  • Verify deliverable completion with Affiliate Managers before each payment cycle.
  • Review commission calculations and data with Revenue Operations and provide final payment accuracy sign-off.
  • Apply affiliate program policies and agreement terms to payment decisions, collaborating with compliance teams as needed.
  • Create SOPs, exception policies, and calculation methodologies for a documented, repeatable payout process.
  • Partner with Affiliate, Revenue Operations, Finance, and Legal teams to maintain a shared source of truth and improve processes.
  • Analyze commission reports, identify root causes, and ensure payments are issued accurately and on schedule.

Requirements

  • 5+ years of experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.
  • Extensive experience managing a commission cycle end to end.
  • Advanced proficiency in Excel or Google Sheets.
  • Hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti, or similar.
  • Strong analytical judgment and ability to investigate payment discrepancies through resolution.
  • Experience communicating complex financial matters clearly to non-finance stakeholders.
  • Strong written and verbal communication skills, including documentation writing.
  • High integrity when handling confidential financial information.
  • Affiliate or partner program experience, particularly in SaaS, preferred.
  • Familiarity with affiliate tracking platforms such as FirstPromoter, FTC endorsement rules, or payment-cycle audits preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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