Manager, Certifications

1 hour, 16 minutes ago
Full-time
Lead
Operations
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Lead, mentor, and scale a remote team of Certification Specialists across daily operations.
  • Manage daily shift schedules, proctoring assignments, and grading audits.
  • Build and improve workflows, systems, and quality controls for a scalable certification program.
  • Oversee the end-to-end certification pipeline, including exam slot availability and exam result processing.
  • Enforce and audit testing security protocols for automated and live-proctored exams.
  • Partner with Product, Customer Success, and Academy teams to update curriculum, exam questions, and live-build scenarios.
  • Resolve candidate complaints, appeals, and technical issues during the proctoring process.
  • Develop strategic plans, capacity models, and operating processes to support long-term program growth.
  • Manage integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
  • Conduct quality assurance checks on live proctored sessions to ensure consistent, unbiased grading standards.

Requirements

  • High School Diploma or equivalent required; bachelor's degree in Education, Operations, Communications, or a related field is a plus.
  • Overall 8 years of experience.
  • 5+ years of professional experience in customer training, customer success, or certification operations for technical products.
  • 2+ years of direct experience managing and mentoring a remote team.
  • 1+ years of hands-on experience using HighLevel; HighLevel Certified Admin status is highly preferred.
  • Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.
  • Advanced knowledge of HighLevel domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.
  • Strong leadership, coaching, and direct people-management skills.
  • High organizational and project management skills.
  • Ability to work independently during CST hours while managing a team based in the Philippines and India.

Interested in this position?

Apply directly on the company website

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