Lead Automations Analyst

6 days, 8 hours ago
Full-time
Senior
Artificial Intelligence and Machine Learning
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Translate Customer Success problems into AI solution designs with defined context, workflows, and success criteria.
  • Build ORA orchestrators, sub-agents, skills, prompts, and knowledge-base integrations.
  • Design AI workflows for pre-call preparation, in-call guidance, post-call grading, summaries, and follow-ups.
  • Instrument feedback loops, deploy solutions, monitor quality, and iterate based on advisor and customer signals.
  • Partner with RevOps to define platform capability gaps, requirements, acceptance criteria, and edge cases.
  • Use QA and evaluation data to prioritize fixes, improvements, and new AI solutions.
  • Define standards for AI solution design, testing, observability, model selection, orchestration, and prompt architecture.
  • Create playbooks, run experiments, and share findings on emerging AI models and techniques.

Requirements

  • 7+ years of experience in AI/ML solutions, technical product, prompt engineering, applied AI, automation engineering, or a related field involving end-to-end delivery.
  • Working knowledge of LLM behavior, prompt design, orchestration patterns, model trade-offs, failure modes, and evaluation design.
  • Strong understanding of databases and data flows between systems.
  • Ability to read code, debug integrations, and collaborate technically with engineering teams; production coding is not required.
  • Experience scoping problems, designing solutions, writing requirements and acceptance criteria, and delivering projects end to end.
  • Strong written and verbal communication with technical and non-technical stakeholders.
  • Bachelor’s degree in a related field or equivalent practical experience.
  • Self-directed, curious, and committed to continuous learning in AI.
  • Preferred: Experience with Claude, Cursor, or similar AI development platforms.
  • Preferred: Experience with multi-agent workflows, RAG, vector databases, SQL, APIs, webhooks, or production AI deployments.
  • Preferred: Background in customer success, support, sales enablement, call centers, SaaS, or the HighLevel platform.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Music & Lyrics Expert - Norwegian

Weekday 11-50 Construction & Engineering

A client is seeking a Norwegian Music & Lyrics Expert to evaluate AI-generated lyrics for quality, originality, cultural authenticity, and alignment with intended prompts in a fully remote research project.

1 day, 8 hours ago

Creador(a) de Contenido POV para IA - Remoto

Toloka 251-1K Internet Software & Services

Participa en un proyecto remoto de entrenamiento de IA grabando actividades cotidianas desde casa con tu propio dispositivo para ayudar a desarrollar sistemas de IA y robótica.

1 day, 8 hours ago

Biosecurity & AI Safety Fellowship

10A Labs Internet Software & Services

10a Labs is hiring Biology Subject Matter Experts for a short-term remote contract supporting biological content review, risk assessment, and AI safety and biosecurity systems.

2 days, 8 hours ago

AI Trainer - Freelance Data Annotator

Toloka 251-1K Internet Software & Services

Mindrift is seeking freelance AI annotators to review and label data for project-based efforts that test, evaluate, and improve AI systems when projects are available.

2 days, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers