Customer Support Representative I

1 hour, 56 minutes ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Provide exceptional customer service with clear communication, timely follow-through, and advocacy for customer issues across internal departments.
  • Troubleshoot product issues and serve as a technical resource for customers using HighLevel’s software suite.
  • Maintain strong customer relationships by handling questions and concerns with speed and professionalism.
  • Receive and document incident details through phone, chat, email, and other support channels using company tools and procedures.
  • Gather relevant troubleshooting information such as reproduction steps, logs, and screenshots to analyze customer problems.
  • Resolve issues related to software functionality and configuration, as well as internet, hardware, networking, and other technical concerns.
  • Collaborate with support team members and other internal stakeholders to resolve customer issues and request product enhancements.
  • Contribute to the knowledge base and support knowledge-sharing efforts that improve self-service and team effectiveness.
  • Participate in testing new product releases and help identify issues before launch.
  • Recommend resolutions to customer problems and adapt to changing business needs as assigned.

Requirements

  • 2+ years of prior technical support experience in a product-based organization, preferably in B2B SaaS.
  • 1–3 years of experience in a customer support role.
  • Strong technical aptitude, analytical skills, and troubleshooting ability.
  • Experience supporting technical inquiries in a professional and structured manner.
  • Experience with ticketing systems.
  • Experience handling a combination of inbound calls, chats, and follow-up emails.
  • Fluent English communication skills, both verbal and written.
  • Ability to remain calm and professional while de-escalating stressful customer situations.
  • Must have a personal laptop, USB headset or working mic/speakers, webcam, and reliable high-speed broadband internet with at least 20 Mbps download speed.
  • GoHighLevel experience is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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